HSBC Group

To be successful in this role, you should meet the following requirements:

• In this role, you will: (MAX 8 Points)

• Operations Management

• Oversee IBM i (AS/400) and IBM Z (Mainframe) system operations.

• Ensure high availability and performance of critical business applications.

• Monitor alert consoles, review and improve IPL, Role Swaps, system recycles, and subsystem handling.

• Incident & Problem Management

• Lead incident resolution, analyze recurring issues, implement permanent fixes, and drive proactive problem management.

• Enforce ITIL best practices for incident, problem, and change management

• Ensure continuous alert optimization and MTTR reduction

• Automation & Optimization

• Identify and implement automation solutions to reduce manual interventions.

• Work with engineering teams to integrate alert management and self-healing automation.

• Team Leadership & Development

• Lead a team of IBM i and IBM Z administrators/operators across multiple shifts.

• Conduct weekly/monthly performance reviews, track team productivity, and provide coaching. Mentor junior team members and build succession plans.

• Develop cross-training programs to ensure team members can handle both IBM i and IBM Z operations.

• Security & Compliance

• Ensure compliance with security policies and regulatory guidelines (e.g., SOX, GDPR).

• Implement access control measures to prevent unauthorized system changes.

• Work with audit teams to address compliance gaps.

• Stakeholder & Vendor Management

• Liaise with business teams, IT infrastructure, application teams, and third-party vendors.

• Participate in technical discussions with senior IT leadership

To be successful in this role, you should meet the following requirements: (MAX 8 Points)

• IBM i (AS/400): Subsystems, CL programming, IPL, BRMS, performance tuning.

• IBM Z (Mainframe): z/OS, JES2/JES3, VTAM, TSO, CICS, RACF.

• Automation: Scripting (REXX, CL, JCL, Ansible).

• Monitoring & Ticketing Tools: ServiceNow, CA7, Control-M.

• Security & Compliance: RACF, SOX, GDPR, internal audits

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by – HSBC Software Development India