HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Manager, Customer Propositions (Business Planning). reporting to Senior Customer Propositions Manager.

Principal responsibilities 

• Support the team to work with business parties to review and implement the highest standard of risk management, control and compliance required by the Group and local regulatory requirement
• Assist to conduct robust review and the business model, procedures, control measures, internal control and management information
• Keep abreast of relevant group guidelines (including but not limited to Group Risk Management Framework and FIM) as well as regulatory requirements, and identify their impacts and necessary controls in CPM
• Support Business Service Owner (BSO) to perform all activities related to IBS "Check account statement and balance" and CO " Account balance enquiries".
• Assist to conduct business planning and budget control activities, including cost management and oversight the implementation of the investment cases for Account VS.

• University degree in Business Administration, Risk Management, or other relevant qualifications
• Knowledge or work experience from Chief Control Office (CCO) or Business Risk and Control Management (BRCM) is a preferred
• Knowledge or work experience in HSBC Group and Hang Seng Bank is preferred
• Knowledge and experience on system and product implementation/ operations/ compliance/ risk management is preferred
• Strong self-motivation and positive attitude with good project management and interpersonal skills
• Ability to work under pressure, detail-oriented with strong analytical and presentation skills
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited