HSBC Group

Business: Data Ops - Accounts & SSIS

Open positions: 1

Role Title: Manager SME

Global Career Band: GCB 6

Location (Country / City ): India/Bangalore

Recruiter Name : Srinivasan S

Why join us?

• ASM function within GBM Business Services is functionally responsible for maintaining all Account and Settlement Instructions level data across number of Group Systems. This includes setting up, amending and de-activating both Account data and Settlement Instructions for all Global Banking, Global Markets, Commercial Banking Client (utilizing Global Markets Products), Prime Services (PS), Funds and Strategic clients across geographic locations.
•  ASM is a well-established function operating globally and supporting 40 countries with 3 hubs in London, New York and Hong Kong and two processing sites in Bangalore and KL. The functions deal with large and extremely time sensitive transactions which are required to be performed with high level of quality and integrity while following FIM guidelines and therefore demands proactive management of operational risk, capacity planning and robust measurement of performance metrics

What you’ll do:

• This role is core processing which involves Creation/Amendments/Deletion of Standard Settlement Instructions raised by GFX Ops/CMG and other internal stake holders.
• Undertake a 100% quality checks while working on Accounts/SSIs at both maker and checker process
• Ability to handle process initiatives like UAT, Project Management, new technology implementation etc.
• Active participation and contribution in all quality initiatives within the team/ process both for improvement of productivity & quality
• Perform the role of an SME. Should be able to handle all complex queries from the team & provide solution for the cases referred

Business Impact:  

• Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to maintain the creation/Amends/Deletion of SSIs/Accounts swiftly and accurately, adhering to the process and guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts.
• Financial Loss
• Regulatory Impact
• Reputational Damage
• Audit Findings / FIM Breach
• Increased Operational Risk

What you will need to succeed in the role:

• Possess good knowledge of operational workflow and systems within ASM. (D)
• Evidenced ability to build rapport with various stakeholders and can contribute to make the team more effective (E).
• Excellent Communication, planning and organizing skills. (E)
• Ability to learn quickly and transfers knowledge appropriately, understand and interpret data. (E).
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills. (E)
• Knowledge in Global Banking and Markets (E)

What additional skills will be good to have?

• Good in Excel
• Experience in Financial Markets

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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