HSBC Group

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(Grade: GCB5) 

HSBC International Wealth and Premier Banking (IWPB)

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking an experienced professional to join our team.

In this role, you will:

As member of Data and Messaging tribe in Data Analytics IWPB CN team, you will build DA and MCC capabilities to support business activities and outcomes in IWPB areas, including:

   Customers engagements & sales via all channels (RM/SMS/Mobile/WeChat)

   Campaign management including RM Leads and Digital Messaging

   Campaign optimization via omni-channel performance tracking and insights

   Prospect Contacts Management to drive leads conversion and recycling

   Contact tools management (Pega / Smart RM / SCRM / manual SMS)

   Staff productivity improvements via dashboard and frontline tools

   MCC forums with stakeholders to improve campaign/contact effectiveness

To be successful in the role, you should meet the following requirements:

• Education: Bachelor’s degree in: Economics / Econometrics / Computer Science / Data Science / Analytics / Statistics / Software Engineering / Management Information System / Communications / Operations Research / Marketing.
• Expertise: 7+ years' experience in Data & Analytics / Data Product domain; proficient in CRM systems or Marketing Automation products; rich experience on customer contact solution design / execution; knowledge on digital marketing is a plus.
• Industry: In financial domain, especially Retail Banking / Investment & Wealth area; familiarity with risk control / regulatory requirements of customer-facing solutions.
• Leadership: Proven capability to design & drive CRM solutions and MCC strategy.
• Soft Skills: Excellent communication in both Chinese & English. Great teamwork to drive collaboration effectively with different departments and stakeholders.
•         Miscellaneous: Cautious and patient; strong problem-solving skills and innovative thinking; able to translate complex business problems into contact solutions; experience of working with Global functions and senior leadership team.

Interested employees please ensure that you submit your application before Unposting Date (as below).

For employees with less than 12 months in the same role, please obtain and attach your current functional manager's (and entity manager’s if you are a Regulatory Approval/Filing Required Role) approval in the application.

Please ensure to completely understand the 'Internal Job Application Criteria' below and adhere to it before you submit a job application.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0179351&sys_kb_id=5526f5c61b0a3d500ac0fe64164bcb4d

For details, please contact Helen XIA at (6086) 78823257 Tie Line 23257 [helenxia@hsbc.com.cn] 

You’ll achieve more at HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited