HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

ADM Operations Team is responsible for the business of Document Control Center. For Document Control Center,we are responsible for HBCN bank procedure manuals updating according to users’ requirement, monitoring the communication process between end users and related functions to make sure all procedure manuals are met with compliance and users’ requirement.       

The Opportunity:  

The role is a key part of the ADM Operations team and is responsible for supporting the ADM operations management. The role will work all businesses to meet compliance and users' requirement and is a good opportunity to improve the communication skills and to have working experience with different business.   

What you’ll do:     

• Overall coordination and planning of corporate even projects.
• Preparations and reception work for visitor arrival.
• Daily communication between departments and problem -solving.
• Assist superiors in handling work arrangements between and those involving external parties
• Provide support and assistance for company projects.
• Related documents and reports.
• Ensure key meetings are governed appropriately with agenda, minutes and actions documented and followed up.
• Identifying and resolving problem situations proactively to give maximum customer satisfaction and escalated where necessary.
• Establishing and maintaining effective relationship with business area.
• Organizing and completing work within agreed timescales.
• Be a coach, mentor and role model for each and every aspect of operations.      

What you will need to succeed in the role:       

• Excellent written and verbal communication skills.
• Strong MS Office Skills (Access, Excel, PowerPoint, Word).
• Excellent understanding of HSBC structures, processes and objectives across the Group.
• Excellent knowledge of GO – functionally and operationally.
• Strong interpersonal and communication skills.
• Analytical reasoning and good problem solving ability.
• Strong in execution and implementation.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)