HSBC Group

GCB 8

Some careers prize diversity more than others.

If you’re looking for a role where you will continue to be respected as an individual and valued for the contributions you make, remember how diversity drives success right here at HSBC.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Office Assistant (Branches).

Principal Responsibilities

• To greet customers in the branch in a professional and friendly manner
• To focus on customers' needs by anticipating, understanding and responding to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters
• To foster teamwork by working cooperatively and effectively with others to resolve problems and make decisions that enhance organizational effectiveness
• To identify and escalate risks and issues promptly

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Strong self-motivated with problem solving ability
• Strong interpersonal and communication skills
• Good initiative and service attitude to serve customers with heart
• Basic verbal proficiency in Cantonese and simple English

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.