HSBC Group

GCB 8

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Officer, MPF Administration (12months fixed term contract).

Principal Responsibilities

• Process customer requests including accounts set up, data maintenance and exceptions handling and data capture into mainframe system, imaging and workflow systems and other application systems and carry out general administrative duties
• Handle requests from internal and external customers and ensure that they comply with internal service standard and external compliance requirement
• Liaise with clients and undertake investigation in relation to administrative matters and complaint and/or to draft reply letter
• Coordinate with internal departments for delivering administrative services to clients and/or produce regulatory reporting to the government authorities
• Perform control tasks within the team
• Support ad hoc special projects and assignments as required by management (i.e. system enhancement)

• A minimum of Form 5 education is required
• Experience in handling administrative work
• Basic retirement benefits and provident fund knowledge would be a plus
• Strong PC skills e.g. MS Word, Excel, PowerPoint etc

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.