HSBC Group

GCB 4

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking a high calibre professional to join our team as an Operations Design and Delivery Lead (12 months short term assignment).

Principal Responsibilities

• Define operational problem statements and mobilize initiatives.
• Navigate complex matrix environments and manage ambiguity.
• Executive reporting, including drafting presentations for senior management.
• Scenario modeling and strategic projects to simplify operations.
• Build strong cross-functional relationships and facilitate stakeholder alignment.
• Utilize benchmarking and market intelligence for location strategy refinement
• Shape end-to-end operating model to align with business strategy and regulatory requirements.
• Drive process simplification, standardization, and scalability

To be successful you will need

• Overall financial services industry knowledge with specific functional expertise ideal
• Previous management consulting experience in any of the Big-4s highly desirable.
• Experience of working closely with Strategy and Planning and the business / function board ideal
• Demonstrated ability to build, maintain and navigate the organisation using formal / informal networking skills
• Experience in managing others and directing work efforts to achieve objectives effectively and efficiently
• Confidence to challenge – advising and a willingness to speak up when it counts. Excellent verbal and written communication skills and experience in face-to-face presentation
• Analytical reasoning and excellent problem-solving ability in complex ambiguous situations
• Experienced in working with and senior bank executives (GB/GF CEOs/COO/CIOs). Strong financial understanding and modelling skills

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.