HSBC Group

Business: Human Resource

Open positions:1

Role Title: People Advisory Lead, Infrastructure GSC’s

Global Career Band: 4

Location (Country / City ): India/Bangalore

Recruiter Name : Anuradha ROY

What you’ll do:

• Leads a team of People Advisory Managers and People Advisors across GSC and HTC, to be the trusted partners empowering managers and employees with proactive guidance, that drives high performance and sustainable business success
• Supports navigation of current changes to structure and ways of working by providing leadership to the team, shifting focus from reactive support to proactive business coaching on People issues
• Supports complex interpretation of people policy and procedures and provide oversight of some complex issues which need higher touch handling (e.g. Business change) in consultation with Business Partner, HR Consultants and Centre of Experts (COE) teams where required
• Improves the employee experience by using case management and knowledge tools, and use feedback from stakeholders to continue improve service offering by working in partnership with the Global Service Owners (GSO)s and COE’s
• Actively participate in current change activities to improve ways of working, simplify policies and procedures and improve customer experience
• Leads and manages end-to-end execution of large-scale business changes and people plans that foster workforce effectiveness and efficiencies, whilst mitigating any legal, people or reputational risk
• Drives the focus on a blend of innovations and operational excellence through maximizing digital technology; supports automation, advocates and achieves simplifications and drives the upskilling of capabilities to build trusted advisors to connect and enhance customer experience
• Applies a risk-based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues
• Uplifts the manager capability with advisory support through targeted initiatives and training to manage complex People issues.
• Uplifts People Advisory capability to provide a seamless and consistent end to end Advisory service
• Proactively Identifies and analyses trends on people risks via case management to mitigate emerging risks and reduce escalations by sharing observations with Business Partners and COE’s

What you will need to succeed in the role:

• Ability to demonstrate strong leadership, influencing, facilitation & stakeholder management skills across all levels of management
• Proven experience with change management, specifically related to business transformation
• Ability to thrive under pressure in a matrix environment with conflicting demands
• A sound working knowledge of HR policies and procedures and ER services.
• Deep understanding of operational risk and experience in identifying & implementing controls to mitigate such risks
• Possesses and employs strong critical thinking and problem-solving acumen
• Confidence in communicating with senior stakeholders and proven experience in dealing with senior stakeholders directly on complex matters

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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