HSBC Group

Premier Service Officer (Bahraini Nationals) - 0000LIH1
GCB7 

Some careers prize diversity more than others.    
If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Role Purpose: 
•    To assist in the development and growth of long-term Premier customer relationships by delivering outstanding service while managing queries, complaints and transactional support in a timely and efficient way.  
•    Identify Premier customer needs and maximize Wealth (I&I) sales opportunities in the branch environment.  Develop and grow valuable long-term relationships with Premier customers and maximize business opportunities in conjunction with Premier Relationship Managers.
•    Maximize time available for Premier Relationship Managers to complete more ‘value added’ sales activities by managing inbound customer queries, complaints and provide transaction support, working with the Premier Support Centre where appropriate.  Drive customer enquiries to most efficient and effective channel(s) and provide one-stop resolution to Premier customer enquires wherever possible.
•    Effectively correspond with fund Providers & other Wealth and operational teams on customer queries in order to maintain customer service SLAs. 

In this role, you will:
•    Provide Premier relationship servicing administration/operational support for Premier customers 
•    Identification of potential Premier customers for referral to a Premier Relationship Manager 
•    Support Premier Relationship Managers in the achievement of sales and service targets 
•    Provide one-stop resolution to customer enquiries Own all Premier walk-in customer contacts and direct them as appropriate or resolve questions independently 
•    Complete all Premier customer documents in line with WPB Middle East processes and procedures

To be successful in the role, you should meet the following requirements:

•    Previous experience in Premier Wealth Management sales & service 
•    Strong understanding of HSBC Group across key business areas, including HSBC International Personal Banking services and Offshore
•    Knowledge of core products, account opening systems and Customer Relationship Management system
•    Knowledge of appropriate Branch operational procedures
•    Knowledge of operational procedures related to the sale of insurance and investment products at HSBC
•    Money Laundering Awareness 
•    Knowledge of Regulatory and compliance issues as required locally
•    Comprehensive understanding of the Premier proposition and products, along with the ability to communicate these effectively to customers
•    Excellent interpersonal and customer service skills
•    Excellent planning and organizing skills
•    Strong decision-making skills and proven ability to manage own time
•    Ability to manage and support Premier customer contact activity
•    Excellent sales identification and referral skills
•    Teamwork and collaboration skills

You’ll achieve more when you join HSBC.                    

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.