HSBC Group

Business: Central Operations and Shared Services

Open positions: 1

Role Title: Process Consultant – Transformation GSC’s

Global Career Band: 5

Location (Country / City ): India / Bangalore

Recruiter Name :  Chiransha Gupta

Why join us?

• Group Common Services is central team that delivers strategic, analytical and services to all enterprise operations. This central team is critical to the effectiveness of operations for the bank. It is focused on:
• Driving performance standards across the enterprise, and ensuring we continue to embed the strong principles from our transformation.
• Defining & monitoring control standards, working closely with CCO.
• Driving service excellence and consistency across our Global Service Centres.
• Driving transformation for Shared Services.

The Opportunity:

• The purpose of the Process Consultant – Transformation is to manage the end-to-end process re-engineering / transformation activities that will achieve a measurable change.
• The role extends in anticipating business and customer requirements, designing new process improvement delivery models, Target operating models and designing technology solutions & directly responsible for delivering transformation linked to Operational Key Results (OKRs) & 4C+S (Customer, Colleague, Cost, Control and Scalability)

What you’ll do:

• Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Senior Process consultant’s in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Transformational Programs
• Operate at a Programme delivery level, function for global business and regions and helping the Shared Services Transformation, business transformation to focus on end customers.
• To deliver the Shared Services transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
• For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
• Act as a reliable transformation delivery lead & collaborate closely with stakeholders to identify key projects.
• Take measures to provide detailed input to confirm commercially viable decisions are taken on prioritizing and optimizing the project portfolio.
• Collaborate closely with different transformation programme and providing on ground support from Shared Services transformation perspective.
• Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable
• Organize & lead process reviews, walkthrough, bootcamp sessions.
• Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
• Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,
• Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
• Extend strategic support to the PMO in managing project and program delivery

What you will need to succeed in the role:

• Candidate with 8+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
• Good experience in Project Management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.
• Good working knowledge of functional area in an operational or consulting capacity
• Preferably Black Belt or Green Belt trained / certified.
• Having knowledge of the change process, project lifecycle and Agile ways of working.
• Awareness of problem-solving skills using end to end process reviews and data driven analysis.
• Exposure / experience to Robotics / AI and other automations tools / techniques will be an added advantage.
• Understands how technology/process improvements adds value to the business and to the end customer.
• Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes.
• Working across cultures and in matrix organizational structures
• Ability to form working relationships at senior level in the organization,
• Financial acumen: develop business case, benefit quantification and translate ideas into outcomes.
• Ability to develop cohesive working relationships with business partners
• Good English written & verbal communication skills, negotiation skills and influencing skills
• Be knowledgeable of key business drivers – WFM data, process maps, process insights, data intelligence etc.
• Has a strong understanding of data to support opportunity identification –support the working group meetings, partners with key stakeholders.

What additional skills will be good to have?

• Understanding of HSBC Change framework
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
• To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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