HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=6391&company=hsbcholdin&st=D2DECAB335C4A587A881CE591D310FA61BCD3A3D

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   
 
The Process Re-engineering Lead is responsible for reviewing and enhancing manual front office processes within the UK Private Banking Business. The role sits within the GPB&W COO function and focuses on identifying areas for improvement through automation, optimization, and changes to the operating model. This position will play a crucial role in analyzing pain points, devising innovative solutions, and collaborating with stakeholders to implement new processes that enhance efficiency, reduce costs, and improve client satisfaction. The role will report directly to the Head of Portfolio oversight within the COO team.
 
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
 
In this role you will:

•    Conduct thorough reviews of existing front office processes to identify inefficiencies and areas for improvement.
•    Develop and present actionable solutions that address identified pain points, focusing on automation and process optimization.
•    Articulate the efficiency benefits of proposed changes to stakeholders, gaining buy-in for new processes.
•    Collaborate with the Business Architecture and IT teams to design and implement innovative solutions that align with business goals.
•    Create and maintain investment cases to secure funding for larger-scale process improvements.

To be successful in this role you should meet the following requirements:

•    Vast experience in leading significant, actionable, and successfully embedded changes to processes used by large teams - essential
•    An ability to identify and effectively act on process pain points experienced by teams - essential
•    Private Banking or Wealth Management experience - desirable
•    A commercial mindset - essential
•    Able to get buy-in from senior stakeholders and encourage them to realise the benefits of change - essential
 
This role will be based in either Birmingham or London.
 
If you are an HSBC Contractor and wish to apply to this role, click here. https://career2.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=6391&company=hsbcholdin&st=D2DECAB335C4A587A881CE591D310FA61BCD3A3D
 
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin
 
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
 
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access