HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=7334&company=hsbcholdin&st=457B94C7D55A78438333D0D8E08A4E18671B0BCA

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.    

We are currently seeking an experienced professional to join our team in the role of Product Manager – Everyday Banking.

Everyday Banking is an exciting business with the vital responsibility of supporting our customers in meeting their everyday banking needs. Within our business area we’re responsible for the products, services and customer experiences across current accounts, savings, overdrafts, debit cards, payments & foreign exchange.  This role will require versatility to flex between different products and projects as demands and priorities evolve.

As an Everyday Banking Product Manager, you’ll be involved in the strategic development and execution of our products togethers with ensuring the continuous assessment and enhancement of our products through analysing performance, identifying areas for improvement, or making customer & data-driven decisions which align with our goals.

Your roles and responsibilities will include creating and nurturing products and services which align with the bank’s strategy and our customer needs.  Depending on the product you’ll experience various stages of the product lifecycle from inception through to delivery and beyond.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will be:

•    Responsible for our products lifecycles, from inception through to delivery and beyond
•    Responsible for supporting implementation of complex strategic projects
•    Using insight, data, and analysis to understand customer needs, identify opportunities to simplify our products/service, and ensure fair value and drive great outcomes for customers
•    Taking ownership of our end-to-end customer journeys, using customer insights, behavioural data, and product usage insight for continuous improvement activities
•    Ensuring we continuously maintain a comprehensive approach to conduct risk management, driven by rigorous product controls and sustained energy to improve consistency and service standards.

To be successful in this role you should meet the following requirements:

•    Working experience within a product manager role, including product development, governance, risk oversight, and managing product performance(essential).
•    Proficiency in managing and influencing a broad range of stakeholders across brands & functions including technology, legal, compliance, credit risk, and other product teams (essential).
•    Expert knowledge of customer-centric design, customer journey management, using insight and feedback to shape, test, and improve propositions (essential).
•    Proven track record of complex decision making & problem solving with an ability to identify root causes and opportunities for continuous improvement to our products and services
•    Demonstrable experience within a change implementation environment, leading and/or implementing change initiatives (essential)
•    Vendor and / or third-party management (desirable)

This is a full time, hybrid role which can be based in any of the following hubs: Leeds, Birmingham, Chester or Sheffield.

If you are an HSBC Contractor and wish to apply to this role, click here

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).