HSBC Group

Business: Operations Transformation

Open positions:1

Role Title: Project Lead GSC’s

Global Career Band: 4

Location (Country / City ): India/Bangalore

Recruiter Name : Anusha Balakrishna

The Opportunity:

Role purpose 

• The purpose of the Operation Transformation Senior Process Consultant is to manage the end-to-end process re-engineering / improvement activities that will achieve a measurable change to Global Ops.
• The role is positioned to support various transformation related challenges posed for Global Ops. The role extends in anticipating business and customer requirements, design new process improvement delivery models, Target operating models and designing technology solutions & directly responsible for delivering OKR & 4C+S ( Customer, Colleague, Cost, Control and Scalability)
• The Senior Process consultant also supports change, and Champions continuous performance improvement across various Line of business, mainly in the priority markets, and oversee/ replicate deployment of transformation across non priority markets .
• The jobholder will be providing support to multiple engagements including GSC Site level engagements, Tech Collaboration, Organizing Learning sessions, conducting coaching and mentorship sessions for other Ops transformation Consultants and support boundary less behavior with other GB/GFs.

What you’ll do:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Operate transformation program management level leading Business Service Transformation Portfolio, working across global business and regions
• Focus on the end customer (i.e. creating a better customer experience and reengineering processes end to end), and responsible for delivering OKR
• To deliver the projects and initiatives by helping to prioritize opportunities, designing, implementing and embedding the change to the operations processes.
• Support meeting the overarching portfolio strategy of one or more of the Operations Transformational Programs
• The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives
• For specific functional areas, deliver step change in operational performance (4C +S- Customer, Colleague, Control, Cost and Scalability) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation initiatives,
• Act as trusted advisor and a partner to stakeholders to identify and ensure commercially based decisions are taken on prioritizing and optimizing the project portfolio
• Work with the businesses as delivery partner to develop objectives and quantitative recommendations
• Deliver globally standard solutions and designs
• Ensure project objectives are met and sustainable
• Build trusted partnerships with internal customers by consistently identifying and delivering value added consultancy services and delivery that exceeds expectations and positions the transformation program for sustained success
• Be knowledgeable of key business drivers and customers, competitors, and emerging trends in the industry landscape
• Organize process reviews, walkthrough, bootcamp sessions
• Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process
• Has a strong understanding of data to support opportunity identification –support the working group meetings, partners with key stakeholders
• Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks,
• Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
• Lead communication with TP PMO in managing project and program delivery and Clarity update
• Fulfill all ask coming from different level of GO management team

Leadership & Teamwork 

• Participate in Ops Transformation team meeting / team activities and work towards sustaining team spirit.
• Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable
• Support achievement of Ops transformation team objectives & participate in in development of cohesive teams.
• Contribute to the creation of a supportive work environment driven by people centric values.

What you will need to succeed in the role:

Functional Knowledge

• Candidate with 14+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
• Good experience in Project Management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.
• Good working knowledge of functional area in an operational or consulting capacity
• Preferably Black Belt trained / certified.
• Strong problem solving skills using end to end process reviews and data driven analysis
• Exposure / experience to Microsoft Power Platform, AI and other automations tools / techniques will be an added advantage.
• Understands and plan how different GOA  (Global Operation Automation) technology solutions like A@S adds value to the business and to the end customer
• Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes.
• Working across cultures and in matrix organizational structures & ability to support senior leaders across organization,
• Understand business case, challenge benefit quantification and do reality check
• Good English written & verbal communication skills, negotiation skills and influencing skills
• Knowledge of Process Excellence methodology-  proficiency in conducting workshops and mobilizing stakeholde

Others

• Understanding of HSBC Change framework
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
• To continually re-access the operational risks inherent in the business, ta account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies.
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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