HSBC Group

GCB 5

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).

We are currently seeking a high calibre professional to join our team as a Project Manager.

Principal Responsibilities

In this role you will:

Expectations of this role include:

Innovation and Idea Management

• Propose innovative ideas, test and refine with colleagues and stakeholders
• Identify opportunities to streamline processes/governance and accelerate the delivery of the projects and acts on them
• Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends
  Commerciality 
• Aligns deliverables with the strategies and priorities for their business area

• Thinking commercially to identify opportunities to develop business from new/existing internal customers

   

• Consider impact and dependencies of the group priorities for the project and its deliverables
• Demonstrates the ability to make decision independently by evaluating the risk, impact and potential revenue

• Challenge business decisions based on domain knowledge and prior experience

   

   

  Project Governance & Planning

• Articulate and design business models, operating models and business case
• Proactively monitors plans with clear status update and escalates any risks or issues. Immediately highlights bottlenecks and offtrack activities slowing delivery. Understands the escalation process for issues and is able to effectively escalate, when necessary, for an effective solution. This inclusive of building and maintaining RAID document
• Coordinates with stakeholders to facilitate the documentation of scope, quality, cost and effort, via effective written and verbal communications, with customized approach tailored to different audience.
• Design, establish and maintain project governance, including clear sponsorship, tollgates and steering committee, in accordance to Change Framework
• Manage efficient utilization of resources and project costs, within allocated budget
• Independently and proactively overcome obstacles to success, deal with uncertainty and changing circumstances, such as interdependencies, opportunities or risks
• Track & manage project progress comprehensively including scope, budget, timeline, risks, issues, dependencies, assumptions and benefits / outcome realization

• Proactively provide comprehensive updates, taking ownership of any assigned plan for the entire team

   

   

  Design (consulting) and Business Analysis 

• Design problem solving approaches and frameworks (incl. target operating models, process and system transformation).
• Analyze current state, design the future state, validate assumptions with stakeholders to align with business requirements. 
• Elicit requirements, refine and obtain sign off from stakeholders, including managing potentially conflicting requirements.
• Apply financial modelling (e.g. business case projections, project financial health assessment).
• Lead design refinement to ensure compliance with requirements, design & execute testing to ensure comprehensive coverage of requirements, design and business scenarios. Maintain requirements traceability.
• Plan & execute deployment activities including ensuring completion of business readiness, deployment pre-requisites, post-deployment health check and sign offs.

• Perform effective gap analysis to the required level of granularity based on different stakeholder needs / views. Develop and execute action plan to close the gaps assessed.

   

   

  Delivery at Pace

• Build and maintain a reputation for reliable, efficient and effective delivery of business solutions
• Manage own & team’s time via workload prioritization to achieve project/program objectives in the most efficient manner
• Monitor & manage any off-track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis
• Accelerate delivery of projects by identifying & executing simplification opportunities
• Ensure sustainable delivery at pace by maintaining team’s morale, energy and monitoring work velocity

To be successful you will:

• At least 5 years of experience working in change environments across strategy, design (consulting),initiation and delivery
• Industry experience in implementing mid-sized organisational change and business transformation projects for banking industry
• Demonstrable experience of independent stakeholder management, especially impactful communication, influencing and running project governance
• Demonstrated ability to independently build, maintain and navigate the organization using formal / informal networking skills
•  In depth experience of working in a banking environment for operations, system transformation, Organization Design (incl. potentially M&A) projects
• Experienced in supporting the definition of a business problem, and solutions based on data
• Excellent problem solving & analysis skills including extensive PowerPoint and Excel know-how
• Experienced in supporting & executing end to end project lifecycle from initiation till closure at pace and with clear examples that project outcomes were achieved. Proficiency in knowledge of consulting and Change Frameworks, Agile methodologies, Waterfall methodologies and best practices
• Strong understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders
• Extensive project management & business analysis skills and experience of managing large and complex projects
• Experience in managing mid-sized teams of different work streams
• All-rounder expert in Implementation, change management and benefits realization
• Cantonese/Mandarin language skills is highly beneficial

• Plus point if certified in one or more of the following; Managing Successful Programmes (MSP), Project Management Professional (PMP), Prince2, Certified Business Analysis Professional (CBAP), Certified Scrum Master (CSM), or any relevant qualifications.

   

  
   

  
  When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

   

  
  Opening up a world of opportunity

   

  
  Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
   

  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
  
   

  Issued by The Hongkong and Shanghai Banking Corporation Limited.