HSBC Group

Open positions:1

Global Career Band: 7IC

Why join us?

Financial Crime Investigations (FCI) provides an industry-leading investigations capability to identify financial crime proactively, quickly, and effectively. It has a global perspective, coordinating investigations between countries and regions, developing best investigative practices, and delivering clear findings and recommendations that drive proactive and impactful risk management. FCI facilitates information sharing with internal and external stakeholders, including regulatory, law enforcement and security agencies. FCI leverages its findings to support the continuing evolution of the regulatory landscape based on practical, tested innovation. FCI is organized (where legally permitted) as a hub-and-spoke model. This organization benefits regions and countries by providing greater capability to look across the HSBC network, share information and identify financial crime to manage financial crime risk. This does not alter the existing local engagement and communication lines with management, global businesses, functions or external stakeholders. Rather, it provides regions and countries with an enhanced ability to identify and fight financial crime.

The Opportunity:

The role is responsible for conducting a detailed review of concerning accounts/transactions where potential financial crime risk has been identified by the Dynamic Risk Assessment (DRA) model (which is replacing the legacy GMSAS model) or other sources of case referrals such as FC-Unusual Activity Reports (UARs) or Name Screening True Match referrals, and, where necessary, referring and/or escalating such cases in accordance with the Investigative Reporting Procedures for regulatory decisions and filing and appropriate internal referrals for action.

What you’ll do:

key activities and decision making areas

Responsible for conducting effective and timely reviews of accounts, relationships and transactions for assigned cases in accordance with agreed standard reporting requirements and service level agreements. Subject to completion of training and accreditation, these cases may include:

• Escalated cases from Dynamic Risk Assessment transaction monitoring system.
• Less complex FC-UAR and referrals from other sources.
• On receipt of a referral, conduct a review, in line with the instructions, in order to identify any potential financial crime risk.
• Responsible for writing a high quality investigative narrative (Investigation Report) and to record the case history, with supporting findings, in an approved case management system.
• Conclude each review of an assessment of financial crime risk or no financial crime risk, and make appropriate recommendations based upon the assessment, including recommendations for Suspicious Activity Report (SAR) filing, customer exit or KYC/CDD refresh. In consultation with the respective Manager, refer cases, where appropriate to other Investigations teams for specialized investigations.
• The incumbent will be expected to develop their investigative knowledge, skills and experience whilst in role.

Impact on the Business/Function across the region

• Ensure appropriate pro-active use of media reports and relevant tools, including websites to gather information and identify customers of HSBC involved in financial crime, including money laundering and terrorism.
• Produce a high quality case file including a quality narrative and recommendation as to whether or not a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.
• Identify appropriate referrals for action, and effecting of such in accordance with procedural standards.
• Process a proportionate number of cases to the agreed procedural standards required and within agreed service level agreements.
• Ensure appropriate consideration given to each case as to content and quality of content/narrative.

Customers / Stakeholders

• Demonstrate comprehensive knowledge on conducting in depth investigations.
• Issues / problems are effectively investigated and resolved or are appropriately referred with recommendations.
• Demonstrate ways to improve investigations and increase productivity.
• Provide timely, accurate and valid referrals to the respective Business Partners.
• Determine whether the case warrants escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria.

Leadership & Teamwork

• Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories.
• Work effectively and professionally with colleagues across Investigations and the wider organization.
• Build on the knowledge of latest financial crime trends. Actively seeks out, shares and encourages the adoption of best practice within and across teams.
• Champions the development of new tools, techniques and approaches to facilitate improved process, governance, management and reporting.

Operational Effectiveness & Control

• Ensure performance meets the requirements of any relevant service level agreements and at all times, adheres to, Local, Regional, Group and Regulatory policies.
• Support regulatory, audit and assurance reviews as required.

Management of Risk

• The jobholder will ensure that alignment to the requirements of the role by ensuring that they attest to reading and understanding the Investigation Manual, and the Investigative Reporting Instructions, along with ensuring completion of any mandatory and or required training, within the timeframe determined by the function and or Learning & Development.
• Where required through the role, they will undertake training in line with the expectations of the role.
• Any concerns must be escalated through line management as soon as they become apparent.

Observation of Internal Controls

• The jobholder will also adhere to and be able to demonstrate adherence to internal controls and to all relevant procedures, keeping appropriate records and, where necessary, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The jobholder will implement the Regulatory and Bank’s compliance policy by containing compliance risk in liaison with Group and regional Compliance functions. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

Major Challenges

• The job holder must keep up to date with the latest financial crime trends and techniques as the technology is getting more sophisticated by the day and any breaches in reporting could lead to reputation loss for the bank.
• Ensure suspicious activity is reported to the appropriate authorities in a timely manner and in accordance with the applicable SLAs.
• Ensure that decisions to report to the authorities, or not, can be justified by documenting high quality, rationale, supported by investigative work and recorded findings.

What you will need to succeed in the role:

• Universal banking experience across Retail, Commercial and Banking and Markets.
• Knowledge of financial crime risk indicators including understanding transaction monitoring scenarios.
• Familiarity and experience with transaction monitoring and associated systems and case management systems (Universal Case Management (UCM).
• Experience with core banking customer data management systems.
• Experienced in using tools to collect and analyse data from multiple sources.
• Experience of analysing transaction data, along with customer data and external research finding, to assess whether activity is unusual and poses possible financial crime risk. Experience in undertaking analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from KYC/CDD data.
• Experience in writing summaries of observations and findings.
• Prior experience within RPA or other automation projects is advance.
• Proficient with Excel, VBA or Python.
• Certification on BluePrism (Developer) and/or other RPA platform is advance.
• Proven high quality spoken and written communication skills with the ability to draft written summaries and communicate conclusions effectively, in a clear, concise and professional manner.
• Strong critical thinking and analytical skills. Ability to make informed decisions with robust supporting rationale.
• Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix organization. 

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China

(* The information contained in this job description is a true and accurate reflection of the job as specified.)