HSBC Group

Business: Digital Business Services – Business Reconciliation Control Services (BRCS)

Open positions: 1

Role Title: Reconciliations Analyst, GSC's

Global Career Band: 8

Location (Country / City ): India- Hyderabad

Recruiter Name :  Sumana P

Why join us?

• Some Careers grow faster than others. If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
• BRCS is a business and finance aligned organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations. This division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

The Opportunity:

• The role is based in DBS - Operations Centres in Hyderabad and the job holder is responsible to undertake reconciliations activities including monitoring of suspense accounts and reporting, recording and escalating any variances.
• The role involves reconciliation of accounts, monitoring of entries within the specified accounts, identifying exceptions, substantiating account balances.
• Deliver excellent end to end customer service which provides stakeholders with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness.
• To handle all the requests and queries as per the business standards and to provide resolution within agreed timescales and in accordance with the Bank’s procedures.
• Ensuring all end of day checks are duly completed.

What you’ll do:

• Good organizational skills, ability to handle work independently and thorough understanding of the job objectives
• High accuracy of complex processing to meet stringent cut-off times and minimize financial exposure to bank.
• To ensure that tasks are prioritized, processed and completed in accordance with procedures
• Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues
• To strictly follow the Health, Safety, Fire and Security instructions as laid down from time to time
• To provide a high quality service, in line with procedures and compliance guidelines.
• To ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are maintained at all times

What you will need to succeed in the role:

• Qualification: Graduate in any discipline is minimum.
• Knowledge: Entry level qualification as required for the process / as per the benchmark agreed upon between HR and Operations.
• Experience: Work experience is not essential.

Skills:

• Ability to speak and understand English fluently.
• Ability to understand, analyze and interpret numeric data.
• Ability to write good business letters, emails, and reports.
• Good conversational/telephone skills (process specific)
• Ability to learn quickly and transfer knowledge appropriately.
• Flexibility to work in different shifts.
• Ability to build rapport with and relate to a wider range of people.
• Ability to maintain focus while working with voluminous data
• Ability to multi task.
• Ability to provide superior levels of Customer Service that goes above and beyond the normal expectations.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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