HSBC Group

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business.

What you will do: 

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking), and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management and operational excellence.
Collaborating with Global Relationship Managers/ Bankers, the role involves addressing diverse client needs across Credit & Lending, Cash management and Global Trade and Receivables Finance.

In this role you will:

• Maintain a high standard of client relationships, manage customer, and develop strategies for superior customer service

• Collaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in Europe

• Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures

Customers / Stakeholders

• Maintain customer engagement and deliver fair outcomes for the customer
• Deliver high-quality service and ensure early identification and resolution of problems
• Maintain active client calling and regular contact with stakeholders, incl. raising and reporting call reports and interactions on the Client Management Experience (CME) tool
• Establish effective relationships with internal stakeholders
• Refer client queries related to sale of new product or complex servicing requests to dedicated specialist support teams across the region
• Be customer centric first, delivering excellent experience for clients and for GRMs/GRBs
   

Risk Management

• Monitor credit risk, including concern lists and credit control reports, and analyse management information
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk with the support of the Team Leads, GRMs GRBs and ISB/MNC Market Heads
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
• Responsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval. Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.

You should apply if you have:

• Experience: Minimum 1-2 years in a similar position, with experience in a client-focused environment

• Acumen: Strong business acumen with economic, cultural, and regulatory awareness

• Communication: Excellent communication skills

• Analytical Skills: Strong analytical skills and credit assessment experience is an advantage

• Language Skills: English (required), German or Hebrew (preferred)

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
 
If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers