HSBC Group

Business: Global Banking Market

Open positions: 1

Role Title: Senior Analyst – Client Contracts

Global Career Band: 7

Location: Bangalore

Recruiter Name :  Joyita Basu

Why join us?

• Timely, consistent and accurate coding (Review), recording, monitoring and storage of traded OTC market documentation (i.e. ISDA, CSA, GMRA, GMSLA etc.) information in accordance with Group and local policies.
• Ensure that completed documentation provides appropriate credit and legal protection for the Bank.
• Role has a profile of Senior Analyst as well as a subject matter expert (SME). Is responsible for the day to day performance of the individual, team’s individual performance, leave management, performance management. As a SME, acts as the first point of contact for any query. Ensure timely production and distribution, as appropriate, or relevant.

What you’ll do:

Impact on the Business/Function

• Design and/or write procedural documents and maintain job aid that will help in monitoring the quality of coding.
• Ensure Up to date Process/Procedure Documents are maintained and circulated within the operational teams
• Should demonstrate the ability to come up with out of the box solutions to resolve the complex issues in the profiles
• Should be able to propose improvements to enhance Process/ Procedures/ Systems
• Ability to handle UAT, process initiatives, new technology implementation etc.
• Ensure that a database or repository is maintained accurately which contains all complex / unique cases that are picked up at the time of audit
• Ability to maintain and present Key Performance Indicators to justify the Data quality
• Understand and comply with all relevant policies and procedures issued by the Group and contained with the Group Standards Manual and relevant Functional Manuals, Desk Instructions Books and Process Guides

Typical Targets and Measures

• Completeness
• Productivity
• Quality Assurance
• Timeliness
• Proactive

Customers / Stakeholders

• To strive for excellence in customer service.
• Engagement with Business Areas to understand and work on improving customer satisfaction and Business Partner expectations
• Should be able to revert to the onshore business partner’s/stake holders on all investigative queries/escalations.
• All feedback given should be maintained and structured appropriately and communication in this regard to be carried out effectively and efficiently
• Responsible for work load management and delivery of volumes and quality which will include assigning and allocation of tasks in timely and in an accurate manner, within SLAs. Ensure all KPIs, accuracy targets and SLAs are met
• Active participation and contribution in all quality initiatives within the team/ process both for improvement of productivity & quality
• Support and contribute to ideas that will help in making a definitive improvement in Voice of Business / Voice of Customer and KPI trends
• Implementation of process re-engineering initiatives with evidence of their impact on the process.

Typical Targets and Measures

• Completeness
• Productivity
• Quality Assurance
• Timeliness
• Proactive

Leadership & Teamwork

• Must have good judgmental skills to balance between seeking clarification and taking ownership of the coding/review process
• Take active participation in regular feedback sessions and provide inputs to make the sessions more interactive and effective.
• Ensure training sessions as required by Line management is facilitated.
• Compile, collate and address all training gaps based on daily BAU observations or while doing the Quality checking process.
• Be a Subject Matter Expert (SME) of the process
• Handle all complex queries from the team & provide solution for the cases referred (Document the same)
• Communicate effectively with team members, internal and external customers and other parts of GBM as required.
• Facilitate information sharing, maintain open communication and support collaboration
• Mentor associates and provide floor support to the new joiners in the team as required, in accordance to the learning curve
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.

Typical Targets and Measures

• Completeness
• Productivity
• Quality Assurance
• Timeliness
• Proactive

Operational Effectiveness & Control

• Ensure that errors of the analysts are recorded in a robust and timely manner. Ensure timely and accurate feedback provided to all staff on errors.
• Display a high level of integrity and prudence while identifying and logging errors against the staff.
• Maintain error tracking logs for all Quality Checking that has been completed for individuals. Handle conflicts arising from the feedback extended to the staff effectively and amicably.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• Ability to implement Proactive controls and Action plans to mitigate Data Quality issues. KPIs, KQIs and KRIs
• Achieve compliance with all group and risk policy and standard guidelines

Typical Targets and Measures

• Completeness
• Productivity
• Quality Assurance
• Timeliness
• Proactive

Major Challenges

• Ensure quality and productivity standards are consistently maintained
• Comprehend and minimize operational risks including wide understanding of processes/procedures, products, audit controls and compliance requirements.
• Implementation of process re-engineering initiatives with evidence of their impact on the process. Ability to generate Automation ideas to reduce the manual effort/intervention
• Maintain and Produce KPIs, KRIs, KQIs consistently as required by the Business Stakeholders/Management etc.,

Role Context

• Timely, consistent and accurate coding (Review), recording, monitoring and storage of traded OTC market documentation (i.e. ISDA, CSA, GMRA, GMSLA etc.) information in accordance with Group and local policies
• Undertake a 100% quality checking of documentation information coded/reviewed into Perceptiv/ Hexagon
• Ability to handle process initiatives like UAT, Project Management, new technology implementation etc.
• Active participation and contribution in all quality initiatives within the team/ process both for improvement of productivity & quality
• Perform the role of an SME. Should be able to handle all complex queries from the team & provide solution for the cases referred
• Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations.
• Ensuring management information and ad hoc reports are produced in a timely manner

Business Impact:  

Given the criticality of the process, transactional volumes and value of the business overall, this role requires the job holder to execute Document swiftly and accurately, adhering to the process and guidelines to ensure nil impact to the business. Any exceptions, failures, inaccuracies or delays could potentially may result in any of the following impacts.

• Financial Loss
• Regulatory Impact
• Reputational Damage
• Audit Findings / FIM Breach
• Increased Operational Risk

Management of Risk (Operational Risk / FIM requirements)

• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• [COMPLETE  APPROPRIATE INTERNAL CONTROL STANDARDS and  RELEVANT COMPLIANCE POLICY]

Role Dimensions

• Markets Middle Office
• GCB 7 / Senior level
• Global
• HSBC Group

What you will need to succeed in the role:

Qualifications

Should be a Graduate/Post Graduate

Experience

• Having experience on either drafting or review of OTC master documents such as ISDA, CSA, GMRA, GMSLA etc
• Having 2+ years of operations experience

Skills

• Having experience of handling projects
• Evidence of very good prioritizing, planning and organizing skills.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to maintain control, direction and motivation of staff in an ever-changing environment.
• Be aware of the Operational Risk scenario associated with the role and act in a manner that takes account of operational risk considerations.
• Need to be aware of the Operational Risk scenario associated with their role, and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
• Ensuring management information and ad hoc reports are produced in a timely manner.
• Actively participate & contribute to the team in improving processes, productivity & quality of service maximizing efficiency
• Excellent teamwork and leadership skills.
• Analytical skills, with ability to recognize areas for development.
• Excellent verbal and written communication skills.
• A positive self-starter.
• Evidence of strategy design implementation with sound understanding of internal / external business environment.
• Evidence in quality improvement, reducing cost and increase in productivity.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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