HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=5067&company=hsbcholdin&st=B491A12ADBB79098BF892BE3049D0ED56FAD4060

If you’re looking to take an exciting new drection with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

The UK Channels business has embarked on a journey to enable HSBC UK to become the UK’s most loved bank, and Access to Banking & Cash plays a key role to deliver on that ambition. The team’s ambition is to change the way the nation banks through frictionless, convenient journeys supporting our customers’ cash and banking needs when and where they need us.

This is a unique opportunity to join the business at a critical stage of growth and innovation. We are currently seeking a professional to join our team in the role of: Senior Channel Optimisation Manager.

The role holder will be a critical member of the Access to Banking & Cash team, working closely with the Head of Channel Optimisation and the wider leadership team to support delivery against the strategic ambitions of the business, whilst also playing a crucial role in optimising the Access to Banking & Cash channels, including: delivering an effective channel deflection strategy, performance and cost management oversight across all Access to Banking & Cash channels and ensuring innovation is optimised and prioritised appropriately across the channels.

The successful individual will be joining the business at a unique stage of growth and innovation, building the foundations for what it means to bank in the UK by 2035. 

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Play a crucial role in supporting the Head of Channel Optimisation to design, implement, and continuously optimise channel deflection strategies across Access to Banking & Cash channels, including: ‘branch counter to automated’, ‘branch to partner’  and ‘post office to partners
•    Facilitate connectivity across the 3 key Access to Banking & Cash pillars, ensuring journey enhancements support the wider strategy, are complementary, and can support multiple channels as needed
•    Build and maintain a centralised view and oversight of planning, performance, cost management, and MI/Data analytics, ensuring that Access to Banking & Cash is data-led, and insight driven in approach
•    Collaborate with central teams, such as performance, to drive holistic performance across a balanced scorecard, conducting detailed analysis and executing interventions
•    Support all risk and regulatory oversight, including management of the Access to Banking & Cash Risk Forum, co-ordinating input into Customer Channels Risk Management Committee, risk escalations and approvals, oversight of CMA Controls, branch closure guidelines and Access to Cash Sourcebook

To be successful in this role you should meet the following requirements:

•    Strong analytical skills to grasp, consolidate, and distil diverse and complex sources and ranges of information, with excellent oral and written communications skills to articulate often complex and subjective issues to a wide range of stakeholders.
•    A proven, broad-based background in personal financial services and banking experience, with a proven track record of delivering strategy which delivers outcomes and improves business effectiveness in sustainable ways
•    Experience in journey design, strategic implementation, and transformation, through an innovative and insight driven approach
•    Experienced in using insight to derive innovation that is delivered at pace, challenges the status quo, breaks down barriers, and capitalises on technological advancements to find better ways to operate
•    Demonstrate entrepreneurial spirit, with proven experience of thinking like a customer and acting like a business owner to challenge the status quo, break down barriers, and drive sustainable growth

This role can be based in Birmingham, Chester, Leeds or Sheffield.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).