HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: - Wholesale IT

In this role, you will:

• Investigating system failures and incidents reported on the services supported. 
• Communicating with various Business & IT teams.
• Exhibit Flexibility to work in shifts and provide on-call support.
• Perform root-cause analysis and production fixes.
• Working as a part of a global team.
• Adherence to SLAs & service delivery procedures defined by ITIL framework.
• Excellent problem solving and root-cause investigation skills are essential.
• Excellent written and oral communications skills in English language are essential.
• Good knowledge in JCL, DB2, CICS & COBOL is essential.
• Knowledge and understanding of IT Infrastructure is essential.
• Should have worked in Production Support.
• Basic knowledge of MQ is preferable
• Exposure to support tasks is preferable.
• Knowledge of Banking Payment Systems and/or Banking Domain is preferable.
• Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable. 
• Familiarity with Incident / Problem / Change Management procedures is preferable.
• Ability to work effectively and professionally under pressure

To be successful in this role, you should meet the following requirements:

• Good Grasp on Incident Management fundamentals is a ‘must have’
• Good understanding and hands-on experience on JCL, DB2, COBOL, CICS.
• Understanding of Job Scheduler like TWS etc’.
• The successful candidate will also meet the following requirements: (Good to have Requirements)
• Know-how of Problem and Change Management fundamentals would be beneficial.
• Awareness of Logging and Monitoring Tools like Appdynamics ( Appd).

You’ll achieve more when you join HSBC.

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India