HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System https://hsbc.eightfold.ai/careerhub/explore/jobs/563774607528871

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.  

We are currently seeking an experienced professional to join our team in the role of Senior Cost & Commercial Supplier Manager (Workplace Experience & Operations and Hospitality).

Role Purpose:

A senior commercial leadership role responsible for global supplier governance, cost management, and strategic alignment across Workplace Experience & Operations (WE&O) and Hospitality services. This position ensures suppliers deliver high-quality, compliant, and cost-effective services that enhance the HSBC workplace experience and operational resilience.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Develop and implement a global supplier management framework for WE&O and Hospitality partners.
• Lead contractual governance, commercial negotiations, and financial oversight of major FM and hospitality contracts.
• Drive supplier performance through Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and structured governance forums.
• Partner with Real Estate, Legal, Finance, Risk, and Procurement to ensure compliance and operational continuity.
• Manage cost allocation, budgeting, and financial reporting across global and regional markets.
• Identify and deliver cost-saving opportunities while maintaining quality and compliance.
• Oversee third-party risk management and contribute to the operational risk framework.
• Provide leadership, training, and communication for global WE&O and Hospitality communities.

To be successful in this role you should meet the following requirements:

Technical Skills:

• Strong financial acumen and commercial mindset, with expertise in budgeting, forecasting, and optimisation.
• In-depth knowledge of the supplier base (e.g. Jones Lang Lasalle) and global FM/hospitality markets.
• Comprehensive understanding of core Facilities Management services and workplace experience objectives.
• Proven experience managing Facilities Management and Hospitality/Catering costs across strategic and global third-party contracts.
• Skilled in global-to-regional cost allocation, including design and application of allocation metrics.
• Experienced in creating and implementing cost management frameworks, policies, and performance dashboards.
• Ability to identify and deliver cost savings while maintaining service quality, compliance, and efficiency.
• Financial planning expertise, engaging suppliers to ensure all costs are captured, validated, and articulated to executive management.

Behavioural Skills:

• Senior Stakeholder Management
• Communication
• Resilience
• Global Leadership
• Operational Discipline
• Third Party Management

Cognitive Skills:

• System Thinking
• System Oriented
• Critical Judgement
• Innovative
• Strategic

This role is based in Birmingham or Sheffield and the successful candidates will be expected to work a Hybrid week.

If you are an HSBC Contractor and wish to apply to this role, click here.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500