HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.

To support a key IWPB strategy of bringing end-to-end digitalization, the Senior Digital Product Manager role is primarily responsible for building the strategy and driving digital product features under Transaction Banking value stream –  which covers  Payments and Foreign Exchange.   You will be a key member of Digital Product team and reporting to the Digital Product Lead.   

Your main responsibilities will include:

• Lead Transaction Banking Value Stream covering all channels across Mobile, Internet Banking and Staff Platforms.
• Accountable for setting Digital Transaction Banking Value Stream vision & strategy collaborating closely with respective local, regional, and global teams.
• Lead & drive the Digital roadmap for Domestic Payments, International Payments, Foreign Exchange features, Bill Payments and all other payment initiatives to achieve highest level of business/customer outcomes.
• Responsible for implementation and operationalization of Digital features and services in the market ensuring alignment with Global Value streams.
• Ensure Product Roadmaps and Agile artefacts are produced and updated
• Consolidate business cases, benefit realisation plans and ideation cases to embed new features to grow and accelerate the Digital agenda.
• Build a digital strategy for corresponding Value Stream that will lead and deliver value across the key operating activities that span product management, sales management, customer experience, content management, digital messaging and digital optimization
• Work cross-functionally with Product, Design, Customer Experience, Contact Centre, Network and Marketing teams.
• Build strong relationships, adopting a joined-up approach and ensure regular and positive engagement with key support functions such as Risk, Compliance, Legal, etc. 
• Collaborate with scale Agile teams and IT partners to refine and prioritize product delivery.
• Responsible for transaction banking BAU operation including maintenances, releases, production issues, risks, defects
• Lead, guide, and nurture team member(s) as a people manager.

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field with relevant experience in Digital Product Management 
• Strong experience in roadmap planning, strategy and project/ initiative delivery
• Strong understanding of Australian payment ecosystem, Australia payment solutions, payment rails, Payment regulations etc 
• Strong experience in leading large scale initiatives, feature implementation, operationalisation  under agile delivery 
• Passionate, drive, customer centered mindset 
• Strong experience in agile practices and methodologies,
• Outstanding subject matter expertise of digital technology, including technical, commercial and customer considerations.
• Good understanding of a multi-channel business model within Personal banking is preferred 
• Strong commercial orientation, track record of balancing risks versus rewards and maximizing the cost effectiveness and profitability for the business.
• Attentive to detail, able to work independently as well as part of a team with strong commitment to working and thinking collaboratively

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.