HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8606&company=hsbcholdin&st=B6E749FE4F144EAFDB932AD55641134C3CC968AA

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Join the Global Design Team within International Wealth and Premier Banking (IWPB) at HSBC, where we craft forward-looking, best-in-class experiences for our affluent customers worldwide. We combine strategic insight with human-centred design to create services that anticipate customer needs and shape the future of banking.

As a Senior Innovation Design Lead, you’ll lead multidisciplinary design initiatives that explore emerging trends, technologies, and customer behaviours. You will collaborate with senior stakeholders to bring bold ideas to life guiding early-stage concepts through to prototypes and pilots.

This role is an opportunity to influence global experience strategy and lead the creation of meaningful future-facing solutions within one of the world’s largest financial institutions.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

We are currently seeking an experienced individual to join this team in the role of Senior Innovation Design Lead.

In this role, you will:

•    Lead Strategic Design Thinking: Define opportunity areas and shape speculative and future-focused design concepts, aligning them with business strategy and customer needs.
•    Drive Design Direction: Guide concept development across journeys, service blueprints, storyboards, and prototypes, helping teams translate abstract ideas into tangible outputs.
•    Influence & Collaborate Across the Business: Engage senior stakeholders across product, strategy, technology, and research, using storytelling and strategic framing to align thinking and secure buy-in.
•    Embed Future Thinking in Real-World Contexts: Ensure that future design ideas stay grounded in business realities, customer needs, and global market nuances.

To be successful in this role you should meet the following requirements:

•    Deep Experience in Innovation and Service Design: Proven experience shaping design-led innovation projects with clear business and user value—preferably in complex or regulated industries.
•    Strategic Stakeholder Management: Confidence managing senior-level relationships and influencing cross-functional partners with clarity and credibility.
•    Visionary and Hands-On Design Leadership: A strong portfolio showing concept framing, future scenarios, and experience guiding early-stage ideas to a testable level of fidelity.
•    People Management Skills: Experience leading designers or cross-functional teams, with a focus on coaching, capability-building, and inclusive team culture.
•    Passion for Emerging Trends: A forward-thinking perspective on customer behaviour, technology, and culture, with a natural curiosity to explore and challenge conventions.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).