HSBC Group

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At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The Senior Manager, Fraud Support is responsible for providing program management and operational support to the Fraud business, especially for regulatory and compliance related matters. The role is pivotal in ensuring that the various workstreams and tasks are delivered efficiently and effectively, to agreed internal and external timeframes. These activities include, but not limited to:

• Program manage the various workstreams and projects in relation to fraud which relate to regulatory and compliance requests.
• Ensure that any risks or issues are escalated to Fraud senior management in a timely manner. 
• Responsible for the consolidation, producing and accuracy of data that is requested in relation to regulatory requests.
• Coordinate any remediation activities as required.
• Work with and build relationships with the necessary stakeholders and ensure strong collaboration.
• Prepare papers and reporting as required for governance forums and meetings in relation to this work. 
• Provide support for activities and tasks across the broader Fraud team.

Responsibilities:

• Acts as a trusted advisor to the IWPB Fraud business through providing appropriate support and advice.
• Establish and maintain appropriate governance for the program of work and tasks needed. 
• Deliver on the program of work and tasks as per the target timeframes or to provide an early escalation where timelines are at risk of not being met. 
• Lead any operational activities as required. 
• Support and prepare inputs to key governance meetings/packs including Risk Management Forums at a business level as well as contributions to an entity level, to ensure that key decisions, updates, and escalations are addressed by relevant senior management/key partners.
• Develop and manage strong working relationships with key partners but not limited to Legal, Compliance, Fraud Risk 2LOD, Channels, IT.  
• Collaborate with ASP as required where there are requests for information relating to regulatory or compliance requests.

Requirements:

• Experience of leading complex programs of work and activities.
• Demonstrated experience in analysing and delivering complex data and management Information
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
• Proven ability to articulate complex issues concisely and in simple language.
• Experience of positive, challenging interactions with leaders across the business and IWPB
• Outstanding relationship management, collaboration and influencing skills.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• An understanding of the regulatory environment for financial services and the applicable standards and codes.
• Understanding of fraud and retail banking would be an advantage.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.