HSBC Group

Business: Global Payments Solutions
Open positions: 1
Role Title: Senior Manager – Product Engineering GSC’s
Global Career Band: 4
Location: Bangalore
Recruiter Name: Sahana Shivakumar
Why join us?

Global Payments Solutions (GPS) is a strategically important business for HSBC and plays a key part in the Group’s global leadership in transaction banking, utilizing its powerful international network to connect east and west. GPS serves 40k large corporate and mid-market companies, and 1.5m business banking clients, in over 50 markets globally.

The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

The GPS Digital Self Service Product Owner This role will serve as a dedicated Product Owner for Digital Self-Service Tools to serve as the connection point between the service organization, Client Connectivity, Operations, and Product teams. This role will help ensure our GPS Self-Service investments are not only well-designed but effectively positioned, promoted, and embedded into the client experience. The Product Owner will work closely with key stakeholders to identify high-value use cases, shape go-to-market strategies, and support rollout plans that drive awareness and engagement. By tracking usage patterns, gathering feedback, and continuously refining the user experience, this role will be central to unlocking scale, improving client satisfaction, and reducing queries..

What you’ll do: 

• Drive collaboration between Service, Product, Digital, Client Connectivity, Operations & Technology on enhancing the experience for clients with well-designed self-service capabilities. Influence investment and design of self-service capabilities to ensure a best-in-class end to end client experience.
• Identify opportunities to enable self-service journeys and oversee the allocation and execution of related tech spend. Be responsible for ensuring that the self-servicing strategy aligns to the overall servicing strategy, and support Service to achieve strategic priorities such as query reduction.
• Lead the related data strategy, including but not limited to tracking self-service usage and identifying trends to enable personalised client experiences and maximise commercialisation opportunities. Drive direct to client commercialisation campaigns promoting the adoption of self-service capabilities that will lead to improved client experiences.

• Collaborate and enable quick turn around on new POCs, from a data perspective to dive the overall delivery. This could be services or product.

• Support execution and commercialization of the GPS Service Gen AI Roadmap

What you will need to succeed in the role:

• Excellent data analytical skills

• Good in business analysis and data management

• Experience in knowledge and data management and must have set governance and strategy around that.

• Experience in automation with data solutions will be an added advantage

• Practical experience of major business transformation with global project management experience, successfully executing large-scale, complex global / regional change initiatives. Candidates familiar with projects relating to discriminative/generative AI and Data, is an added advantage

• A global and innovative mindset with strong communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills, with an attitude of getting things done.

• Collaborative and inclusive, ability to work well with others to leverage resources available to achieve goals.

• Excellent organizational, time management and planning skills to cope with multiple large-scale responsibilities.

• Proven ability to formulate, disseminate and implement and drive strategic initiatives across the Service organization.

• knowledge of global and regional/country regulatory landscape and ability to assess the impact of proposed changes in line with risk aspects and regulatory rules is a plus

• Proven ability in working across multi-disciplinary and culturally diverse work environments.

• Highly motivated & self-driven to ensure successful delivery of complex transformational initiatives.
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  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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