HSBC Group

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

Senior Manager Talent Acquisition & Onboarding 

 Role Purpose:

Accountable for the overall delivery of a sizeable Talent Acquisition & Onboarding function across the Global Service Center (GSC) for offshore services provided to USA. For this role is expected to lead a team to deliver the operation, BAU activities and continue a transformation of the function.

 Principal Accountabilities

• Stakeholder management that maximizes candidate and hiring manager experience aligned to values whilst ensuring compliance with regulatory, audit and legislative requirements.
• Partner with suppliers (Recruitment Process Outsourcing [RPO], Managed Service Provider [MSP] & Vendor Management Solution [VMS]) to maximize performance and optimize outcomes in line with service level agreements and customer expectations ensuring a high quality and cost effective service is delivered
• Ensure positive customer experience (Candidates and Hiring Managers and influencing stakeholders) involved throughout the recruitment and onboarding lifecycle to do the same
• Reduce time to fill vacancies to increase potential productivity.
• Effective management of cost and maximizing innovative & efficient sourcing solutions
• Consistently and rigorously vetted Candidates mitigating business risk
• Creation of targeted ‘Candidate Pools’ of talented individuals to support strategic business growth
• Accountability for diverse sourcing channels and fair selection process, in line with relevant legislation.
• Full understanding of the regulatory environment in USA.

• Fluent in English & Spanish
• Great stakeholder management
• Demonstrable track record in process management and improvement, delivering service excellence and cost reduction through vendor performance management.
• Experience in leading large, operational teams (on-site, near and off shore teams), cross border and managing performance of individuals and vendors
• Experience in analyzing complex quantitative and qualitative data and making commercial decisions with the outcomes.
• Experience in leading and monitoring the diversity of candidate pools.
• Business acumen
• Resilience & proven ability to work under pressure within demanding timescales

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued by HSBC Electronic Data Processing (México) Private LTD***