HSBC Group

Why join us?

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfil their hopes and realise their ambitions.

GCOO Transformation teams support the delivery of enterprise-wide programmes at the center of the bank, working between Lines of Businesses and Functions on the highest profile programme from Strategy and design to delivery and change adoption.

We are currently seeking an experienced professional to join our team in the role of Senior Manager, Special Projects.

What you’ll do:

In this role, you will be working to support special projects and cover the following areas:

Business Analysis and Design:

• Understanding the end to end process of designing, developing and deploying target operating models.

• Articulating the use of basic level business models and operating models and participating in their development.

• Key contributor within an engagement team to test and refine designs with stakeholders.

• Performing effective analysis and gap assessment to the required level of granularity based on different stakeholder needs / views.

• Analysing the current state, identifying the future state and then validating assumptions with stakeholders to align with business requirements.

Innovation and Idea Management:

• Propose innovative ideas, test and refine with colleagues and stakeholders.

• Identify opportunities to bring new and efficient ways of working in the project.

• Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends.

Delivery at Pace:

• Build and maintain a reputation for reliable, efficient and effective delivery of business solutions.

• Manage own & team’s time via workload prioritization to achieve project/program objectives in the most efficient manner.

• Monitor & manage any off-track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis.

• Accelerate delivery of projects by identifying & executing simplification opportunities.

• Ensure sustainable delivery at pace by maintaining team’s morale, energy and monitoring work velocity.

Project Governance & Planning:

• Articulate and design business models, operating models and business case.

• Manage the whole project / program independently by leading the change initiative and taking strategic decisions.

• Manage senior stakeholder and sponsor relationships, via effective written and verbal communications, with customized approach tailored to different audience.

• Design, establish and maintain project governance, including clear sponsorship, tollgates and steering committee, in accordance to Change Framework.

• Manage efficient utilization of resources and project costs, within allocated budget.

• Independently and proactively overcome obstacles to success, deal with uncertainty and changing circumstances, such as interdependencies, opportunities or risks.

• Track & manage project progress including scope, budget, timeline, risks, issues, dependencies and assumptions.

• Proactively provide comprehensive updates, taking ownership of any assigned plan for the entire team.

• Articulate in deployment and implementation of Digital Acceleration Programme (DAP) teams to deliver change aligned to Value Stream guidelines and concepts.

Commerciality: 

• Understanding the purpose and priorities of the organisation, both now and in the future. 

• Thinking commercially to identify opportunities to develop business from new/existing internal customers. 

• Considering impact and dependencies of the group priorities for the project and its deliverables. 

• Challenging business decisions based on domain knowledge. 

What you will need to succeed in the role:

• At least 10+ years of experience working on business consulting, change design, initiation, and execution in large complex organisations.  

• Demonstrable experience of independent stakeholder management at a senior level, especially impactful communication, influencing and running project governance.

• Extensive project management & business analysis skills and experience of managing large and complex projects.

• Demonstrated ability to build, maintain and navigate the organisation using formal / informal networking skills.

• Sound understanding of Change Frameworks, Agile methodologies, Waterfall methodologies and best practices.

• Excellent problem solving & analysis skills including extensive powerpoint and excel know-how.

• Experience supporting the definition of a business problem, and solutions based on data.  

• Sound experience in managing, interpreting data, as well as producing relevant MI and insights to support decision making.

• Conversant in Digital Acceleration Programme concepts and criteria, including Value Stream Future State Architecture and Sponsor Change Initiatives.

• Some experience in supporting the facilitation of requirements / design sessions.  

• Familiarity and experience with financial services business and governance models.  

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=cbff81231bbd2c10fd5ac9df1d4bcbac

You’ll achieve more at HSBC 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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* The information contained in this job description is a true and accurate reflection of the job as specified.