HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Department : CTO

Key Responsibilities:

• Work with Product Owner, customers and stakeholders to understand customer requirements, identify problems, and translate them into technical requirements 
• Collaborate with customers together with Product Owner to gather feedback, validate requirements, and ensure successful delivery of value
• Collaborate with engineers, architects, and other technical stakeholders to ensure that the technical solution meets business requirements and technical standards
• Oversee the implementation of solutions, ensuring they are aligned and meet the customer requirement
• Collaborate in defining product roadmaps and contribute to backlog prioritization with focus on technical feasibility
• Support product vision in strategy, focused on automation of routine processes and tasks orchestration, using such technologies as Control-M and in-house developed systems and tools

Qualifications – External

 To be successful in this role you should meet the following requirements: 

• Bachelor’s degree in computer science engineering or related field.
• 12+ years of experience in IT and 5+ years of experience in business analysis, technical delivery, or product-facing role.
• Proven experience working directly with customers, understanding their needs, and translating them into actionable technical work
• Deep understanding of technology processes, industries, and organizations
• Ability to communicate technical concepts to non-technical audiences and collaborate effectively with cross-functional teams
• Ability to identify problems, analyze data, and develop effective solutions
• Ability to manage projects, define scope and deliverables, and track progress
• Solid understanding of service orchestration, automation, and API-based integrations
• Experience working with Control-M or similar orchestration platforms in the context of automated service execution and process flow management
• Strong stakeholder management and communication skills
• Experience working in Agile environments (e.g. Scrum, SAFe).
• Strong understanding of technology, programming, data analysis, and system architecture
• Experience of using Service Now, Confluence, Jira is preferred
• Understanding of Cloud Concepts (AWS, GCP) and AI/ML is desirable
• Knowledge and Understanding of Splunk, AppDynamics, Thousand Eyes is an advantage
• Ability to translate business needs into detailed functional and technical requirements.

You’ll achieve more when you join HSBC.

Candidate User Guide: India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India