HSBC Group

Business: Issuer Service Operations    
Open positions: 1
Role Title: Subject Matter Expert GSC’s 
Global Career Band: 7
Location (Country/City) :    Kolkata, India
Recruiter Name :  Hariharasudhan G
Why join us?
Issuer Service provides trustee and agency services across a wide range of products, including Project & Export Finance, Securitization, Loans and Debt programmes. Our proposition enables clients to pursue international capital market activities: we expedite movements of cash and securities, protect the rights of interested parties and we assist our colleagues in GBM/CMB with the identification of ISV solutions to meet client requirements. Corporate Trust team authorize/validate/monitor and ensure the processing and administration of all types of Bonds where HSBC acts as the Issuing and Paying agent. Loan Agency team authorize/validate/monitor the full range of administrative duties of servicing a deal, as well as gaining exposure to a variety of syndicated facility types. Business support / management team is responsible for reconciliation, static data maintenance, user access management and call-back. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!
The Opportunity:

• The role operates within GSCs, ensuring high quality service to the business area and client, ensuring that risks are minimized, and profit is maximized through effective management of costs/ resources.  
• The role holder is expected to spend 100% of the time in Business Insights/ automation. The role holder’s primary objective will be to build, develop and maintain business dashboards that provide deep analytical insights to functional & regional teams enabling performance improvement and data led decisions. Automation with the help of VBA/python to streamline the process.
  What you’ll do:
  Impact on the Business/Function 
• The jobholder will be responsible for translation of shape of business by product and market month on month in a user friendly and easy to digest visual dashboards 
• Provide insights on underlying and emerging trends as well as create predictive model for portfolio movements and alignment of resources 
• Leverage the existing tools and technology in WCS to develop and play back KPI, KRIs and KCIs with insightful commentary for business, product and region.
• Development and introduction of quality control processes for reporting 
• Development of new reporting tools and insight, ways of working to help develop a center of excellence.
  Management of Risk 
• Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology.
• Demonstrates compliance with HSBC Bank plc Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role.
  Observation of Internal Controls
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role.

What you will need to succeed in the role:
To be successful in this role you should meet the following requirements:

• BCA or equivalent degree will be preferred with minimum experience of 1 - 3 Years in banking/ financial/ management / Business administration domain. 
• Awareness of Lending or Corporate Trust will be an added advantage.
• Excellent MS Office skills primarily Excel, VBA & PowerPoint.
• Experience in application designing, development and deployment using Qlik Sense/ power BI will be preferred.
• Expertise of MI/Analytics, Data Management, Business Analysis and Management Reporting.
• Knowledge of Python/Alteryx will be advantageous.
• Client centric – focused on improving output for internal and external clients and Inquisitive: looks to develop ‘better’ and must be a self-starter that can work with limited supervision 
• Demonstrable ability to work under pressure and make decisions based on priorities 
• Ability to communicate effectively in writing and verbally; Ability to plan and organize projects to meet deadlines, taking into account relative priorities 
• Strong commitment to service quality and can-do attitude with a focus on developing partnerships across the organization
• We are a diverse workforce and it is part of our organizational culture, it reflects our belief that diversity of thought, background and perspective make HSBC a stronger organization. We strive to implement a culture that is inclusive, diverse, positive and performance-oriented. Having a diverse workforce allows us to benefit from a variety of perspectives and strengthens our local and global competitiveness.  We value diversity in our workforce and encourage all qualified candidates to apply from a variety of perspectives and strengthens our local and global competitiveness.  We value diversity in our workforce and encourage all qualified candidates to apply.
• As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
• We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies
• We are an equal opportunity employer and are committed to creating a diverse environment.
  Link to Candidate User Guide:
  https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
  You’ll achieve more at HSBC 
  HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
  ***Issued by HSBC Electronic Data Processing (India) Private LTD***