HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System:  https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=4806&company=hsbcholdin&st=0CD519B22C6FEF075A14E5CB709B53F0171CA7C0

Some careers offer brighter prospects than others. 

GPS is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. 

As an HSBC employee in the UK, you will have tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, improved maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an expert individual to join this team in the role of Team Manager, Client Service.

The role is responsible for the delivery of post-sales support to Commercial Banking clients, across a full range of GPS products. 

In this role, you will: 

•    Lead a team of Client Service Associates/ Managers, including day to day team management, resource planning and provide mentorship and supervision to junior team members.
•    Be responsible for the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
•    Use professional and technical expertise to provide credible observations and recommendations to others.
•    Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it.
•    Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders.
•    Provide guidance and supervision to junior team members.
•    Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

To be successful, you should meet the following requirements: 

•    Experience working in relevant environment/s, i.e. client facing, leadership/team management including relevant market/context, i.e. finance, relationship management.
•    Experience and dire to support others' performance, enabling them to achieve by providing clear direction, motivation and support.
•    Shown experience of owning the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers.
•    Ability to communicate with all levels of management, both within the Bank and with customers.
•    Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
•    Ability to assimilate knowledge quickly in a rapidly changing technical environment.

The base location for this role is London with a Hybrid working model of 3 days per week in the office.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
 
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
 
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
 
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).