HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

Wealth and Personal Banking is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.         

The Opportunity:  

• As a Technical Lead in Digitisation and Automation, the job holder will be responsible for leading the technical design and implementation of digital initiatives across the organization. You will work closely with stakeholders to understand business needs and develop solutions that drive efficiencies, improve business processes, and enhance the customer experience.
• This role required specialised subject matter expertise from specific areas such as Bank forms digitization, process automation, Cloud platform implementation and digital messaging and optionally able take the responsibility as Chapter lead in managing technical staff for agile work delivery
• Role holder is responsible in providing solutions using industry standard development tools and languages such as HTML, CSS, JavaScript and Python and other related technologies. Role holder required to directly coordinate with Head of I & A in leading the projects and managing the team performance. The role holder may have line reports if/where required.
• The Technical Lead is expected to assist and/or report to the identified chapter lead within the service. The chapter lead will then be responsible for the team’s objectives and performance review, supporting the Production lead in making sure the overall goals and strategic alignment both on the service and business are met.

What you’ll do:     

• Lead technical design and implementation of digitisation and automation initiatives, ensuring alignment with overall business strategy and objectives.
• Lead the design and development of digital solutions to improve banking experience, including mobile and online banking, Content management systems, and customer service portals.
• Provide technical leadership and guidance to team members, ensuring that technical solutions are delivered on time, within budget, and to the required quality standards.
• Collaborate with cross-functional teams to understand business requirements and design solutions that meet the needs of stakeholders.
• Provide technical leadership and guidance to team members, ensuring that technical solutions are delivered on time, within budget, and to the required quality standards.
• Conduct research and analysis to identify emerging technologies and trends in digitisation and automation and make recommendations for their application in the organization.
• Work with stakeholders to develop project plans, including timelines, budgets, and resource requirements.
• Monitor project progress, identify and manage risks, and report on project status to stakeholders.
• Establish and maintain relationships with Internal and external partners to ensure successful delivery of projects.
• Ensure a steady improvement in his/her own design skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities.
• Assist the Technical Leads in developing the team's annual and quarterly training plans
• Contribute to the team in achieving monthly average performance targets for Productivity and Quality scores.
• Work collaboratively with other members of I & A to find optimal solutions to meet technology requirements.
• Ensure up to date knowledge on HSBC brand guidelines by actively participating in training sessions, and team knowledge sharing.
• Puts the need of the greater team ahead of his/her own needs, ensuring the team's growth and improvement is of priority.

What you will need to succeed in the role:       

• Bachelors degree in Computer Science, Information technology or a related field.
• 4+ years of experience in technical specialist role 1+ years’ experience in technical leadership.
• Strong knowledge and experience of technical systems including online platforms and cloud computing infrastructure.
• Proficiency in Microsoft Windows and MS Office applications.
• Web experience: Working knowledge of HTML5, CSS, and web design principles.
• Strong understanding of digital messaging platforms and technologies, including email service providers, SMS providers, and push notification platforms.
• Knowledge of emerging digital technologies such as automations and AI development.
• User-centric/customer-centric design theory: experience with user research, rapid prototyping, information architecture, user stories and persona writing is preferred.
• Excellent project management skills, including experience in leading cross-functional teams and managing budgets.
• Strong communication skills and the ability to collaborate effectively with internal stakeholders and external partners.
• Strong focus on simplicity vs complexity in both communicating and translating briefs into technical specifications.
• Able to generate and consistently provide innovative and creative ideas, working within corporate.
• guidelines but challenging brief provided and questioning traditional approaches as necessary.
• Extremely client-focused, with positive attitude; able to negotiate effectively, communicate at all levels and able to work well under pressure.
• Ability to network with other resources and specialists around the business as appropriate.
• Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources, articles and other inspiration with others.
• Knowledge of CRM platforms such as Salesforce or Adobe Experience Cloud.
• Experience in Agile methodologies, including Scrum and Kanban.

What additional skills will be good to have?     

• Develop professional and harmonious relationships with DPS customers through constant, personal communication aimed at obtaining a clear understanding of the business objectives and the situational context of their project requirements.
• Enables and promotes collaboration between other Tribes and Chapters to deliver a much more effective solution to clients and stakeholders.
• Maintain proficiency in current versions of software required for performing duties within HSBC
• Puts emphasis and acts upon the HSBC purpose and values.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)