HSBC Group

Business: Global Finance, India

Open positions:1

Role Title: Traceability PMO GSC’s

Global Career Band: 4

Location (Country / City ): India/Chennai/Hyderabad

Recruiter Name : Jiji Nambiar

Why join us?

• The Integrity of Regulatory Reporting (IRR) programme was mobilised to uplift the control environment around Regulatory Reporting. This programme addresses the actions to: (i) manage the increased risk in respect of our current regulatory reporting; (ii) remediate regulatory reporting issues in the near term; and (iii) deliver sustainable strategic uplift in our end-to-end regulatory reporting processes.
• Jointly sponsored by Finance and Risk, the vision for the IRR is “delivery of a sustainable regulatory reporting function delivering reliable regulatory returns”. Its scope is multi-dimensional; (i) prudential reporting for the following PRA-regulated entities: HSBC Holdings plc, HSBC Bank plc and HSBC Bank UK plc., and (ii) delivery across Asia, US and MENAT. It will leverage, to the extent possible, existing Change programmes to deliver the required uplifts.

Opportunity:

Role Context 

• The IRR PMO role has been created to manage PMO activities for the IRR PMO Programme, supporting the Programme in a globally consistent, coherent and effective manner.
• The role holder will provide stakeholders with consistent management information to support decision making at the portfolio level.
• The role holder will engage with a wide spectrum of stakeholders across IRR PMO.  A key element of this role is to manage these senior relationships in Finance, Risk, DBS and IT.
• The role holder will lead, influence, motivate and guide stakeholders, and members of the IRR PMO in driving and explaining what good looks like and how this can be achieved.
• The role holder will work in alignment with Change Framework.

What you’ll do:

The IRR Programme PMO plays a key role in the management and control of the IRR PMO in Finance Change. Supporting change initiation, design and delivery, the role holder manages the Project Management Office to provide effective support for programme management under the Change management Framework

The role holder will be primarily responsible for the following:

• The role holder will drive and manage bets in class PMO standards for governance and other PMO activities for projects or programmes within the IRR PMO portfolio. The role will require co-ordination of people and processes across organisation boundaries.

Other wide responsibilities include:

• Establish an industrialised PMO to support the IRR PMO Change function in line with best practices.
• Manage PMO activities across IRR Programme, including portfolio reporting to IRR PMO stakeholders, the IRR Programme, FTEC, RegX and Group Transformation.
• Setting standards and approach for the IRR PMO function i.e. set the approach to programme governance and reporting, and define and implement the associated PMO processes, tools and methodologies, in alignment with Change Framework and to an auditable standard. Ensure consistent and high-quality products from the IRR Programme Lead PMO.
• Act as the custodian of Change Framework standards and methodologies for the IRR PMO Change portfolio, providing assurance on Change Framework compliance for programmes in the IRR PMO Change.
• Business management: Monthly cadence calls with the central team. Management of contractor extensions including business justification. 
• The IRR PMO engages and influences a wide spectrum of stakeholders and partners across Finance, Risk, IRR PMO and DBS.

Impact on the Business/Function

• Contribute SME knowledge in PMO practices, driving continuous improvement in IRR PMO service delivery to the business.
• Manage the implementation of governance standards for projects and programmes in the IRR PMO portfolio to alignment to overall Value Stream PMO governance standards.
• Manage provision of clear, focussed management information, including financials, which informs decision making at the programme and portfolio level and enables effective management of issues and risks.
• Manage Quality Assurance activities for CHANGE FRAMEWORK compliance and provide guidance to programme / project team.
• Manage the effective plug-in project support for programme management as part of a specialised and centralised service model, were needed.
• Contribute best practice PMO processes and reporting across organisation boundaries.
• Evaluate and report project performance for project or programme based on management information.

Customers / Stakeholders

• Build and manage key relationships with internal and external senior stakeholders
• Understand stakeholders' objectives, direction, priorities and challenges, managing and addressing concerns and objections
• Influence and collaborate with stakeholders, to build consensus and shape change outcomes.
• Foster open communication which anticipates stakeholder expectations.
• Champion and embed outstanding service and customer advocacy.
• Key stakeholders include Programme and Project managers and PMO people across the IRR Governance Forums / Finance Change portfolio, Risk, COO / Group Transformation.

Leadership & Teamwork

• Manage the IRR PMO portfolio and lead the PMO activities within it
• Promote a culture of continuous innovation, challenge the approach and apply knowledge of relevant latest developments.
• Define detailed responsibilities and objectives for Value Stream PMO team.
• Provide regular constructive feedback and coaching to IRR PMOs to improve their performance and support development and career progression.
• Act as a role model to create and maintain a collaborative team environment which supports on the job learning and self-driven development.
• Promote learning and development with a focus on key areas such as standard methodologies e.g. Change Framework.
• Promote the Group’s Values and strategy by driving engagement e.g. through timely communication.

Operational Effectiveness & Control

• Manage all regulatory and compliance matters and Non-Financial Risks (NFRs). 
• Implement best practice in risk policies and governance frameworks.
• Track progress of mitigating actions for risks/issues/ dependencies and highlights any scope change.
• Anticipate risks/ issues/dependencies that are not easily evident and help others to recognise them.
• Promote ethical management of risk across project / programme / sub function portfolio.
• Create an environment which anticipates risk, ensuring action is taken to quantify and mitigate them.
• Communicate changes in policy and governance effectively, reinforcing risk processes within the project / programme team.

Management of Risk

• The jobholder will also continually re-assess, and report deviations related to the non-financial risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions consider the likelihood of operational risk events occurring.
• Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls 

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points, together with any issues raised by external regulators.
• The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business must comply
• This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Major Challenges

• Alignment with standards: the role holder must build and maintain capability in and commitment to standard methodology (CHANGE FRAMEWORK) across multiple stakeholders working in diverse contexts.
• Co-ordination of multiple stakeholders to tight deadlines: The role holder must provide robust, timely management information, relying on delivery from multiple sources.
• Effective management information: The role holder must direct analysis of large volumes of complex information across the project / programme to focus attention and enable effective, efficient decision making at senior leadership level.

What you will need to succeed in the role

• Graduate level education e.g. a bachelor’s degree in business, finance, related field or equivalent experience (essential).
• Relevant Project/Programme management professional qualification such as PMP or Prince 2 (preferred).
• Proven PMO experience in a large programme or portfolio role.
• Strong experience of using Clarity, CA Workbench, SharePoint (desirable but not essential).
• Strong knowledge and proven delivery in line with Change Framework standards.
• Proven flexibility and leadership track record in dynamic environments, with the ability to support & direct teams with diverse backgrounds and skill sets, both locally and offshore and to maintain a global perspective.
• Excellent analytic and problem-solving skills.
• Strong leadership, management, decision-making, and interpersonal skills including the ability to listen to and influence stakeholders at all levels, and to build consensus among a wide range of internal and external customers with conflicting priorities.
• Proven ability to provide expert leadership to continuously improve PMO practice.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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