HSBC Group

GCB 5

Some careers grow faster than others. 

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is recognised as one of the top tier providers of Global Payments Solutions in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business. 

We are currently seeking an experienced professional to join this team in the role of VP, Account Manager  

Principal Responsibilities 

Strengthen relationship between the Bank and the top-tier GB & CMB customers by providing proactive GPS account management services, formulating solutions to meet clients’ needs and providing professional advice to customer on the usage of Global Payments Solutions Products.

• Act as focal point of contact as GPS account manager for the assigned customer portfolios
• Grow business opportunities of existing customer base and improve the GPS wallet share by cross-selling and implementing GPS services
• Work closely with RMs and GPS teams locally and regionally to ensure client satisfaction and continuous GPS business flow from customers
• Drive and coordinate Client Service activities across countries, with other areas and group office, work with such parties to come up with solutions to meet clients’ needs.
• Contribute to GPS Client Service group wide projects and initiatives with a view to position HSBC as a leader in cash management in Asia.
• Develop a comprehensive understanding of the customer’s requirements through extensive interaction with the customer and recommend, wherever possible, suitable GPS solutions to address customer needs
• Protect Revenue from existing clients. Evaluate trends, Revenue gaps through close tracking of Account Balances, Transaction volumes.
• Provide Value added services like At Your Service Reports, Annual Service Reviews to select key clients to strengthen relationship.
• Promote GPS business, values and awareness of GPS through actively soliciting participation in Regional Polls and surveys like Asia Money Poll, Euromoney Poll, Greenwich Survey and annual Customer Satisfaction survey.

• A degree holder with a minimum of 4 - 6 years’ corporate banking experience
• Solid customer relationship management experience
• Strong team management skills
• A strong and diverse knowledge of payments and cash management products, services, systems, procedures and operations is preferred
• Excellent communication skills, fluent in English
• Strong presentation skills
• Confident, analytical and independent

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

Opening up a world of opportunity.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad