HSBC Group

Business: CIB- Credit Services/ Collateral Management

Open positions:1

Role Title: Vice President , Credit Services GSC’s

Global Career Band: 4

Location (Country / City ): India/Hyderabad

Recruiter Name : Anusha Balakrishna

The Opportunity:

• Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide.
• Achieving this through the consolidation, simplification, and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.
• The Role is of a process owner across multiple entities in credit lending journey, to manage procedure, guideline and knowledge database, drive process simplification and standardization, deliver changes and transformation, and implement quality control and assurance.
• The nature of the role requires expert understanding of lending products and processes within US Market
• Role requires to ensure all the Transformation projects related to Credit and Collateral Management are handled across Global markets (Connecto, DCP CA, CM, DOC) Oracle etc.
• Ensuring e2e Global TOM implementation and reviewed periodically.
• Implementation of S166 Audit via embedding FMRT and CMRT
• Projects like Basel 3 (GCDS), PSF (Parental Support Framework) and other regulatory are addressed timely across global regions/markets
• Knowledge management and cross training across multiple entities in lending documentation process.
• Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)
• Manco, BSO forum, Risk Control Owner, CEMM etc

What you’ll do:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Seamlessly integrate and effectively manage change of procedure, guidelines and/or handling of such procedures and guidelines to ensure controls are in place to mitigate operational risk across 5 entities for an ongoing smooth lending documentation process.
• Efficiently and effectively manage procedure change and deliver process transformation by driving, steering and delivering
• process simplification and standardization across multiple entities in lending documentation process.
• numerous projects across multiple entities in lending documentation process.
• the appropriate processes for smooth transformation of projects in a dynamic work environment to.
• Systematically inculcate and ensure quality control is in place across multiple entities in lending documentation process.
• Continuously make concerted effort to assess and reassess the operational risks associated and inherent in the business, taking into account the changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Proactively recognise and swiftly and precisely address any areas of concern in consultation with line management and/or the appropriate department.
• Rigorous and consistent adherence to internal controls by ensuring and systematically following all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• Inculcate an environment of adherence to all relevant processes/procedures by engaging with Compliance department about new business initiatives at the earliest opportunity.
• Identify scenarios and ensure that adequate resources are in place, appropriate training is provided, compliance culture is encouraged, and optimizing relations with regulators.
• To manage the integration of varying Group companies into operations whilst maintaining the overall quality and efficiency in the Credit Services.

Impact on the Business/Function

• Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.
• Work and collaborate closely with line of business, business partner and other stake holders across multiple entities to deliver and implement guideline/procedure change.
• Be subject matter expert in domain processes, with direct influence on up and downstream or counterparts, i.e. legal, risk and business, etc.
• Efficiently drive and proactively implement transformation projects to meet Group’s strategy.
• Continuously evaluate existing processes, challenge current procedures for better results and implement enhanced concrete executable steps as appropriate, in order to improve the efficiency and quality of the process.

Customers/Stakeholders

• Establish and maintain effective high-level relationship with business, legal, risk, and business, etc. Identify areas of service improvements across multiple entities.
• Proactively identify problem situations and resolve to give maximum customer satisfaction.
• Responsible for ensuring that all appropriate measures are taken to improve and sustain high quality and prevent recurrence. Enhance systems and business knowledge relating to customers / processes and cascade to teams.

Operational Effectiveness & Control

• Ensure that issues/problems are deeply and fully analysed and effectively resolved within reasonable time scales.
• Recognise and identify major issues, ensure such issues are recorded / reported appropriately and ensure Appropriate action is taken to prevent recurrence where necessary.
• Align efforts precisely so that Procedural changes / new initiatives are fully communicated to and implemented by the teams under control.
• Develop and deliver Cross Training plans across markets to support the business needs in different markets over different peak time.
• Build up quality control and/or assurance mechanism over the process to ensure stable and improving quality.

Leadership and Teamwork

• Motivate and develop team/subordinate to meet business objectives and at the meantime implement control.
• Create robust team environment where skills and knowledge openly shared and equally obtained.
• Teams are regularly briefed and trained on any development changes across markets.
• Knowledge and experience are shared with teams. Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
• Actively building positive relationships with varying Group companies will be a major facet in achieving process transformation in the process.
• It is necessary to lead and motivate staff to build up an open and sharing environment to motivate procedure/process change, and to maintain a mindset of control.

What you will need to succeed in the role:

Functional Knowledge

• Sound Accounting Knowledge (E)
• Understanding of Banking Products and Securities (E)
• Knowledge/ prior experience of Middle/ Back Office activities (E)
• Ability to lead, coach and motivate team.
• Ability to speak and understand English fluently (E)
• Ability to write business letters and reports (E)
• Excellent prioritizing, planning, and organizing skills (E)
• Knowledge of, and experience in problem solving techniques (E)
• Ability to learn very quickly and transfer knowledge appropriately (E)
• Ability to derive insight from large amounts of data from diverse sources. (E)
• Ability to build rapport with, and relate to a wide range of people (E)
• Decision making based on experience, judgement, and process knowledge (E)

Others

• Graduate/Postgraduate in commerce stream, MBA, MBA Finance.
• 10 years of relevant experience for an internal Candidate, 12 + years of experience for an external candidate.
• Must with strong knowledge of credit products in banking, post approval, lending docs, loan processing.
• Experience of litigation for in-house banking and credit risk is a plus.
• Hands on working knowledge of corporate credit operations.
• Excellent verbal & written communication skills.
• Strong negotiation & persuasive skills.
• Good knowledge of the HSBC Group – organization, culture & policies.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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