HSBC Group

Business: Global Banking & Markets  / Market Operations

Open positions: 1

Role Title: WCS Global Exits Team – Analyst GSC’s

Global Career Band: 7

Location (Country / City ): Bangalore, India

Recruiter Name : Chiransha Gupta

Why join us?

• Global Exits team is a part of Client Lifecycle Management that sits within the umbrella of Wholesale Client Services. The objective of CLM is to provide GBM clients a Tier 1 experience throughout their entire lifecycle with the Bank ensuring the needs of local regulators and internal policies are adhered to.
• The exits team sits solely in Bangalore and orchestrates different types of exits currently for our GBM clients across 64 sites and expanding into CMB business/ sites. Responsibilities will continue to grow in the foreseeable future.
• Exits - Executing the intent of the RM for full client, account or product exits. Coordinating with downstream functions to ensure KYC, downstream system, and entity closures are managed in a controlled and evidenced manner. Adherence to Global Standards through a centrally defined KYC Exit process.
• The incumbent on this role will support the BAU & projects (as and when required) for one of the largest and critical markets and will also oversee the complex exits for the bank.
• The role will require a very matured individual who will be overseeing the Exits business and will manage the senior stakeholders, business along with a team of resources supporting the region. The individual in this role will be exposed to senior stakeholders, RM's and various leads from internal teams in the bank on a day to day basis and will be responsible for managing the expectations efficiently.
• Exits will have a great deal of dependency on this role to execute its objectives and success in Bangalore, who will centrally co-ordinate and oversee the exit process.

What you’ll do:

The individual will be part of global exit orchestration team and will manage exit orchestration/exit execution. The individual is expected to spend 100% of the time in processing volumes/requests on a daily basis. 

Process and procedures

• Meet the defined SLAs for existing customer groups and also new customers
• Participate, Contribute and help implement all aspects of Process and Process Improvements.
• Timely escalation and communication of any identified issues while off-boarding or maintaining data
• Improve the current service provided to all customer groups
• The individual should be open to work in shifts and get cross trained as per business requirement.

Risk & Controls

• Adhere to FIM, Audit, and Compliance control requirements

Stakeholder

• Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is managed / processed. Nature of business is such that any error committed exposes the Group to risk of loss / audit finding.
• Build rapport with customers (internal & external) & develop positive relationships with peers, members within the team/regions.
• Collaborate with downstream teams to address any challenges

What you will need to succeed in the role:

• Strong written and verbal communication skills required (E)
• Must be well organised and able to multi-task effectively and efficiently (D)
• Ability to problem solve & clearly articulate requirements to implement and drive solutions
• Good energy, enthusiasm and drive strong teamwork skills - good at networking and is willing to share knowledge with the wider team. (E)
• Good understanding of reference data processes and of operational processes impacted by client data issues( E)
• Strong skills in MS product suite specially Excel, PowerPoint (E)
• Experience of working in a data function interfacing with Global Markets and/or Global Banking systems and processes (D)
• Excellent interpersonal skills – ability to work across organizations to understand the current data issues (E)
• Ability to convey concepts, issues and risks to non-technical audiences and summarize detailed issues to pointed summaries (E)
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to effectively implement group policies through deliveries (E)
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Evidence of very good prioritizing, planning and organizing skills (E)

Additional Information / Specific Skills:

• Good understanding of Exit process (D)
• Knowledge across other functions – KYC/CDD (E)
• Knowledge of differences across regional Processing Orgs regarding client setup, hierarchies, modifying hierarchies, general practices, and formatting of data fields(E)
• Good prioritizing, planning, and organizing skills. (E)
• Ability to multitask (E)
• Excellent interpersonal and listening skills – ability to work across groups to absorb information and understand the current data issues (E)
• Excellent written communications skills – ability to clearly document the current state and make recommendations
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements. Excellent teamwork and Feedback sills
• Analytical skills, with ability to recognize areas for development.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements. (E)
• Evidence of having taken difficult decisions in a complex operational environment including HR related matters.
• Ability to effectively communicate and implement group policies and procedures
• Ability to manage and develop a team of both managers and staff across a diverse range of processes within an operational environment.
• Evidence in reducing cost and increase in productivity. (D)
• Proven experience in problem-solving management.
• Analytical skills, with ability to recognize areas for development.
• Excellent verbal and written communication skills.
• A positive self-starter.
• Ability to manage resources to continually improve customer service and achieve productivity targets
• Evidence of process re-engineering(D)
• Evidence contribution towards technology build and implementation. (D)
• Evidence of strategy design implementation with sound understanding of internal / external business environment.
• Evidence of very good prioritizing, planning and organizing skills. (E)

Link to Candidate User Guide:

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Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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