HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through Business Banking, our international network offers comprehensive support and services to small and medium-sized businesses. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of relationship managers and product specialists provides a range of end-to-end solutions designed to help businesses reach their potential.

We are currently seeking a high calibre professional to join our team as a Vice President, Customer Experience and Portfolio Management.

Principal Responsibilities

In this role you will:

• Manage a portfolio of Business Banking (BB) non-borrowing high risk segment by performing research, assess and conducting customer contact in strict compliance with all internal and external KYC (Know Your Customer) regulations and policies with on-going review
• Make recommendation on account strategies such that to ensure the successful implementation of BB de-risking strategies
• Protect the bank's reputation by knowing the customer and their business, monitoring suspicious behaviour, and taking appropriate action in compliance with established policy and guideline. Ensure compliance to internal and regulatory requirements on operations, credit standards, etc
• Increase relationship depth by anticipating customer needs, introducing solutions and providing superior quality services resulting in an increased portfolio in line with business appetite, together with a focus of customer acquisition of SME's and start-ups engaging in digital technology businesses
• Making quality business referrals to appropriate parties in HSBC, in strict compliance with all internal and external regulations and policies when available
• Explore new business opportunity and endeavour to provide quality need-based solutions to relationships under his or her management

To be successful you will need:

• University graduate with a degree in business, finance or a related discipline, preferably with some frontline and quality assurance experience in banking
• Have passion and fair understanding of technology
• Strong customer facing experience, preferably in financial service industry with the knowledge of new startup companies engaging digital technology business
• Good level of business acumen and international commercial awareness, including economic, cultural, procedural and regulatory issues
• Sound communication skills in written and spoken English and Cantonese, fluency in Putonghua is an advantage
• Self-motivated and driven to succeed in building strong relationships with clients
• Prior experience in commercial lending will be an advantage
• Details conscious with good analytical reasoning

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.