HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8636&company=hsbcholdin&st=7D9AABE02E66C55E83201FBE58D4011B639D79A9

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Join HSBC’s International Wealth and Personal Banking (IWPB) Global Design Team and help shape exceptional digital experiences for millions of customers around the world. We're looking for a confident and collaborative Senior Product Design Lead who can manage a high-performing team   while challenging stakeholders and advocating for user-centred design across our banking products.

This is a hands-on leadership role ideal for someone who can balance strategic direction with practical design work when needed. You’ll play a key role in aligning product design with customer needs, business goals, and technical feasibility, all while elevating the craft of design across a complex, fast-moving environment.

We are currently seeking an experienced individual to join this team in the role of Senior Product Design Lead.

In this role, you will:

•    Define and drive vision: Translate customer needs and business goals into a clear, inspiring design vision. Set the strategic direction for digital experiences that scale across journeys, products, and channels.
•    Lead and develop a high-performing team: Manage, mentor, and grow a team of 10–15 designers. Build a strong, inclusive culture that enables people to thrive, and raise the quality bar through structured feedback, coaching, and development.
•    Champion quality and accessibility: Own the end-to-end design standard. Ensure consistency, usability, and accessibility across all experiences by evolving our use of design systems and advocating for inclusive, user-centered design practices.
•    Collaborate with influence: Act as a strategic partner to senior stakeholders in Product, Tech, Research, and Business. Build trusted relationships, challenge thinking where needed, and represent the customer voice in decision-making forums.
•    Stay strategically hands-on: Remain close to the work—whether guiding design reviews, refining strategy, or occasionally contributing to critical design artefacts. You bring craft, but also know when to delegate and step back.

To be successful in this role you should meet the following requirements:

•    Proven design leadership at scale: Extensive experience leading multidisciplinary design teams in complex organisations, ideally within regulated environments such as financial services, healthcare, or telecoms.
•    Impactful design portfolio: A portfolio that shows a blend of strategic thinking and hands-on design across UX, UI, interaction, and systems, demonstrating clear impact on users and business outcomes.
•    Strong strategic and delivery balance: An ability to think big and set long-term direction while pragmatically navigating day-to-day priorities, blockers, and delivery pressures.
•    Excellent stakeholder management: Exceptional communication and influencing skills, with a track record of shaping outcomes through collaboration with senior cross-functional partners.
•    Recognise thought leadership: A clear point of view on the future of product design, with a track record of driving design maturity, influencing best practices, and elevating design’s role within the wider organisation. 

If you are an HSBC Contractor and wish to apply to this role, click here. <<PLEASE ENSURE TO ADD THE APPLICATION LINK>>

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Continue to grow with our internal opportunities.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).