Job description

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Job Introduction

Assistant Vice President (AVP) – Collection Operations and Support (Debt Collections) – INM IWPB CCS

The job role involves managing collection operations, third party vendor’s, their onboarding and governance as per defined outsourcing policy for internal & external third parties.

The incumbent would need to work in a team and ensure they manage Collection back-office processes and support frontline teams

All processes would need to be governed and set up as per FIM / regional and regulatory guidelines

Principal Responsibilities

Collection Operations & Vendor Management

  • The key objective will be supporting the front-line teams in effective and error free operations management and to build discipline on process adherence as laid down by collection policies with focus on strategies of Centralization, Migration & Automation
  • To improve the efficiency and effectiveness of the collections unit by centrally managing the activities outsourced to the various channels
  • Stakeholder management would remain a key prerequisite of this role, the need to maintain healthy relationships with internal and external customers is paramount to ensuring seamless processing of transactions and operations
  • Implement and adhere to compliance of collection standards (Global initiatives such as C19, C23, C41) while providing direction and support to the Vendor
  • Ensure timely submissions for RTBs, other Regional, Concurrent and Regulatory asks
  • Review the departmental DIM / SOP on an annual basis and keep the same up to date as and when changes are made to processes triggered by policy changes / process improvements and regulation
  • Adherence to Third party Risk management requirements, Archer & Risk Flo system
  • Manage outsourced vendor operations and implement locally and regionally driven controls standards.
  • Contract management / Renewal & onboarding of new vendors
  • Vendor Billing process
  • Take complete ownership and accountability of audit and reviews, internal and external

Operational Effectiveness & Control

  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Awareness of operational risk, identification and assessment, inherent and emerging thereby taking timely actions to minimize likelihood of risk occurrence
  • End to end implementation of the process as per the approved DIM
  • Ensure all the relevant approvals are sought before implementing a new process

Requirements
  • Graduate in any discipline (BSc / BCom / BA)
  • Experience (preferable) in Managing Back office & Vendor Management.
  • Strong Communication skills, Oral & Written
  • Fair Knowledge of Retail Lending products

Additional Information

  • Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Useful Link

 

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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