Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Agile Delivery Management, Fraud.

Principal Responsibilities

  • Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflict and represents the interests of other stakeholders
  • Identifies and analyses complex problems involving the wider team; generates feasible and creative solutions considering all aspects and consequences; leads brainstorming meetings to discuss and/or resolve problems
  • Questions current state and facilitates stakeholders to identify opportunities for improvement
  • Uses understanding of the Group’s strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage
  • Understands different mind-sets and analyses options to develop implementable solutions
  • Exhibits high energy, understands issues within agile team and supports others to achieve goals
  • Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Engage experts across multiple feature deployments simultaneously, gathering guidance for the teams on their requirements gathering, design and on agile ways of operating approach. May support one off business research and analysis tasks related to Fraud capability
  • Responsible for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework and technical currency (in line with published standards and guidelines) and, with the architecture function, implementation of the business imperatives
  • Responsible for ensuring that all delivery activities adhere to the relevant Data standards and Data controls
  • Works with the product owner to ensure that work is de-constructed and translated into development activities across teams
  • Responsible to support the creation and management of epics, backlog management and prioritisation across teams and for conformance to the IT operating model with regards to agile and Technology Practices
  • Responsible, working with product owner & team, to ensure that the lead time to deploy changes is continuously improving and benchmarks appropriately across other functions
  • Responsible, working with product owner & team, to ensure that high levels of automation are implemented and maintained across the teams
  • Proven track record as a Business Analyst and/ or a Project Manager
  • Overall financial services industry knowledge with specific functional expertise
  • Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects
  • Excellent communication, interpersonal and negotiating skills
  • Excellent decision making and problem solving ability
  • Advanced judgmental skills to identify and resolve problems
  • Proven ability to work across regions whilst maintaining a global perspective
  • Proven ability to work with senior stakeholders and business sponsors
  • Excellent communicator, confident at conversing at all levels of management
  • Outstanding understanding of HSBC Group structures, processes and objectives
  • Very strong knowledge of the external environment – regulatory, political, competitors etc
  • Business re-engineering knowledge
  • Advanced Business analysis, requirements gathering and design techniques and a proven ability to step into a Project Management role when required
  • Advanced Agile management techniques and approaches, ideally Scaled Agile Framework (SAFe)
  • Advanced Change management and implementation management techniques and approaches

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.