Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC’s clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Client Operations, Singapore and SEA.
Principal Responsibilities
In this role you will
Play a key role in building a centralized Client Operations function to support both Public and Private Markets, being an integral person to lead & support the establishment of a centralized client operations team to support AMSG scale and defining a new global operating model
Assess opportunities to improve processes both operationally and through the use of technology across the platform including smart automations, AI and larger scale developments across the firm
Provide and maintain the overall client experience through appropriate client operations support activities
Work with Client Services and other stakeholders to assist in the delivery of goals and objectives as agreed with the business to develop our customer opportunities and improve our client experience and fund operational efficiency
Act as a SME for all regular client management such as client onboarding, ongoing client query handling and ad-hoc client reporting for existing and prospective clients
Escalation points for issues with fund investor account opening and transactions (i.e. HSS Lux, HTSG, HSBC GH, State Street)
Build strong internal relationships with cross-functional teams such as Marketing, Investments, Product Specialists, Compliance, Legal etc
Requirements
To be successful you will need
Analytical & Critical reasoning Skills - proven interpretation and pre-emptive evaluation of information
Ability to drive change across the business and collaborate with stakeholders across the firm at all levels to deliver best in class results
Attention to detail and quality along with ability to ensure that information is captured in a timely manner
Ability to distil complex and varied data into information; good process analysis and problem-solving skills
Direct client managing experience and client centric approach to task management
Excellent written, verbal & presentation communication skills
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.