Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

  • Oversee NPS daily operations, including performing thorough analysis and reviewing customer feedback to identify key insights and pain points that impact customer experience, and drive continuous improvement 
  • Collaborate with other departments to facilitate platform migration project, ensuring a seamless transition that minimizes disruption of services
  •  Lead the mystery shopping programme, working closely with vendor and internal team on day-to-day fieldwork management, service quality and reporting
  • Implement internal customer-centric programme, including regular communication production and rewards fulfilment preparation
  • Support the preparation of materials for the monthly management forum and coordinate input from various departments
Requirements
  • Bachelor’s degree in Business, Marketing, Services/ Hospitality/ Operation Management or other relevant qualifications
  • Strong understanding of financial industry, with minimum 1 year experience with financial industry 
  • Strong analytical skills with the ability to interpret complex data sets and derive meaningful insights
  • Excellent communication and interpersonal skills, with a knack for presenting data-driven recommendations clearly and effectively 
  • Strong project management skills, ability to work with minimal supervision
  • Ability to work collaboratively in a team-oriented environment and manage multiple projects simultaneously 
  • Proficiency in both English and Chinese

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. 

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