Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction.
The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on performance management.
The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.
We are currently seeking an experienced professional to join WPB OI team.
Principal Responsibilities
- To manage cross border proposition and process
- To own client life cycle management and client communication to increase client experience
- To drive business metrics and delivery through branches, contact center and RMs
- To work closely with overseas HSBC entities, teams, and branches to enhance the international proposition
- To work closely with control, compliance, operations etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross border framework and local regulatory guidelines
- Manage BAU activities, reporting’s, control checks etc
- To conduct portfolio analytics to drive business objectives and efficacy across channels
- Stakeholder management is a key to the role requirement both global as well as local. Strict adherence with Group strategy/policies, managing approvals/changes & maintain operational control
- To be open, connected, and dependable and act with courageous integrity always. Full compliance with internal policies, procedures, and compliance requirements
- Insightful understanding of local competitor strategies. Ability to position and differentiate the NRI Proposition from competitors
- The jobholder must consult with various departments and functions to identify the service gaps and set timeframes for addressing the issues, in order to deliver better service and to optimize results for maximum benefit to the customer. The jobholder must coordinate with various NRCs overseas to ensure that each one of them operates as per the prescribed operations/service standards
- The job holder must ensure quick resolution of the escalated complaint cases from NRI customers by coordinating with multiple units
- Another crucial challenge is to leverage the Group network and significantly increase the NRI footprint in a highly competitive and dynamic environment with established players
- The jobholder is expected to proactively take steps to ensure that productivity is kept high, costs are kept low, and customers are satisfied with the service delivery and product offering
Requirements
- Minimum Education – Bachelors (BA/BS) /Masters (MBA
- 2year of experiences
Useful Link
Link to Careers Site: Click HERE
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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