HSBC Group

• Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in-order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute to all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.

Principal Accountabilities:  Key activities and decision-making areas

Impact on the Business

Ensure that there is improvement in productivity for transaction processing and service delivery.

Cost Management 

Customers / Stakeholders

Contributes to building good customer relations and maintaining a high level of customer service

Understand and implement customer requirements. Ensure highest level of engagement with Business groups & GPS team.

Leadership & Teamwork

Monitoring staff performance and creating culture of learning and growth in the unit.  Identify training needs and ensure training requirements are met.

Ensures the smooth, systematic and efficient functioning of the department. Ensure backups are created within the unit.

Operational Effectiveness & Control

Manage the operational risk associated with the role and safeguard the interest of the bank

Ensures audit recommendations / Compliance issues

Reporting / Preparation of returns

Business Continuity Plan (BCP)

Major Challenges 

The major challenge of the job holder is to ensure that strategic objectives of becoming one of the best foreign cash management banks in India and business targets are met in a highly competitive market where margins are falling substantially on a year-to-year basis. The trend is expected to continue through the strategic plan period. The jobholder is expected to proactively take steps to ensure that productivity is kept high, costs are kept low, and customers are satisfied with the DBS and product offering. In-order to maintain an edge over competition, staff needs to constantly review products / services, delivery mechanism and systems to ensure that the same exceed market / customer requirements

Major challenges will be

•  Managing within the regulatory framework to avoid any reputational impact on the Bank is a major challenge. Considering the complicated FEMA /IFSCA guidelines and customer transactions, this is a major challenge.
•  To develop a service delivery model for such regulatory processes which from time to time are passed on from RBI to Authorised Dealers
•  Balance the customer's requirement and expectation with RBI's delivery model.
•  Liaise and interact with all Customer Groups. An increasing business focus on remittances from LOBs requires the job holder to manage business expectations and at the same time identify the risk and remedial action to eliminate the risk, keep the productivity high
• Understanding of the FEMA / IFSCA framework & compliance / Group guidelines and its interpretation. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position
• The growing workload needs to be handled with utmost efficiency / accuracy and the staff are motivated to project a good image of the department, bank and group as a whole.

 Analytical thinking is necessary for constant improvement of processes by identifying areas of weakness from the information and feedback received from processing and client servicing.

Role Context

  The principal regulations governing the jobholder are RBI guidelines, Compliance guidelines and the group’s internal policies. He/she needs to Manage within the regulatory framework to avoid any reputational impact on the Bank. The incumbent needs to possess good analytical skills & understanding of FEMA / IFSCA guidelines & its interpretation to handle complicated client transactions. The job holder is expected to communicate effectively with all stakeholders to ensure that customer's expectation is met and at the same time no compromise is made to the Bank's position.

  The jobholder is expected to exercise broad discretion in carrying out his / her regular duties and is required to make references to his / her superior with regards to decisions beyond his / her discretion. Also, policy matters need to be referred to the AVP, VP- REMS Operations, Head – Payment Services and / or GPS product team as appropriate.

Management of Risk

The job holder must ensure that all internal (FIM/BIM, Internal Compliance and Audit) and external (RBI regulations) guidelines are followed.

 A key risk aspect where the job holder is expected to provide leadership is Fraud risk.

 Identify risk mitigants & steps to ensure NIL OPR’s. Ensure risk ids in Gordon are reviewed periodically.

  Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. 

Observation of Internal Controls

  Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.  Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimising relations with regulators