Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Business Analyst.

In this role, you will:

Principal responsibilities

Value Creation

Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve Uses systemic thinking and creativity in devising solution options
Evaluates relative costs, benefits and obstacles of potential solutions before implementing
Articulates or translates complex information in clear, meaningful and structured way to suit audience
Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
Builds effective working relationships with analysis and design teams in our delivery partners and works well with external
Operational Performance

Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
Identifies areas of impact on the target operating model and designs activities to mitigate impact
Manages requirements traceability through design and delivery
Utilises financial skills to develop a high level business case considering investment and high level benefits
Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
Manages the change audience through the commitment curve with communications, training and development
Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
Supports project or programme resourcing activities
Allocates tasks and objectives to other analysts on a project or programme
Capability and People Development
Promotes pace and energy within the team and leads by example
Understands differences between people as an opportunity to learn from varied viewpoints
Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
Supports others design efforts where they have relevant experience and operates in a collaborative manner
Organizes team engagement and motivation initiatives (e.g.learning and development opportunities, team networking events etc.)
Builds professional relationships and networks with people in or outside the team as part of day-to-day work
Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)
Manages a team and the performance of individuals against performance objectives and project or programme plan


To be successful in this role, you should meet the following requirements:


Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment – regulatory, political, competitors etc.
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches

Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business,
operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin
business benefits
Strong experience of delivering change into different audiences and managing implementation in banking
environments (branch, contact centre, trading floor, operations, head office etc).
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Proven ability to work across regions whilst maintaining a global perspective
Proven ability to work with senior stakeholders and business sponsors

Business Analysis & Design
Achieving Excellence
Delivery at Pace
Impactful communication
Business Case and Benefits Realisation
Change and Implementation Management
Planning and Plan Management
Stakeholder Management
Problem Solving and Critical Thinking
Process Re-engineering
Resource and Team Management
Business Analysis and Design
Achieving Excellence
Change and Implementation Management
Problem Solving and Critical thinking
Embracing Change
Delivery at Pace
Impactful communication
Leading Self and Others
Process Re-engineering
Tracking, Reporting and Governance
Planning and Plan Management
Risk and Issue Management
Stakeholder Management
You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India