Job Advert Details
Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Wealth and Personal Banking, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of Associate Manager Branch Operation and Service.

Responsibilities:
  • Responsible and ensure the implementation of operational and service processes at branch are conducted and implemented properly as per policy and procedure.
  • Including handling customers complaints or problems related to branch.
  • Providing support function to all sales team, making sure the fulfillment of transaction service level based on agreed service standard and service times.
  • Ensuring all operational activities in the branch comply with applicable policies and procedures.
  • Maintaining and ensuring the readiness of facilities and infrastructure in the branch and implement a neat and clean culture.
  • Helping branch business growth by achieving sales target set for the operations team.
Qualifications
To be successful in this role, you should meet the following requirements:
  • University degree in banking / finance / economy / business management
  • Experience working in the areas of sales and customer service, also in administration.
  • Pleasant personality with good communication and presentation skill with strong leadership, organizational, analytical, and interpersonal skills
  • Customer orientation with ability to communicate effectively and create connection.
  • High optimism to drive result and provide solution for problems in branch
  • High level of integrity and professionalism
  • Proficiency in English
You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.