Job Advert Details
Some careers shine brighter than others.
If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Wealth and Personal Banking, Insurance, and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking an experienced professional to join this team in the role of Associate Manager Branch Operation and Service.
Responsibilities:
- Responsible and ensure the implementation of operational and service processes at branch are conducted and implemented properly as per policy and procedure.
- Including handling customers complaints or problems related to branch.
- Providing support function to all sales team, making sure the fulfillment of transaction service level based on agreed service standard and service times.
- Ensuring all operational activities in the branch comply with applicable policies and procedures.
- Maintaining and ensuring the readiness of facilities and infrastructure in the branch and implement a neat and clean culture.
- Helping branch business growth by achieving sales target set for the operations team.
Qualifications
To be successful in this role, you should meet the following requirements:
- Indonesia Citizen only
- University degree in banking / finance / economy / business management
- Experience working in the areas of sales and customer service, also in administration.
- Pleasant personality with good communication and presentation skill with strong leadership, organizational, analytical, and interpersonal skills
- Customer orientation with ability to communicate effectively and create connection.
- High optimism to drive result and provide solution for problems in branch
- High level of integrity and professionalism
- Proficiency in English
- This position will be placement at Bandung, Balikpapan, Batam, Denpasar, Jakarta, Lampung, Manado, Makassar, Malang, Medan, Pekanbaru, Palembang, Pontianak, Solo, Semarang, Surabaya, Samarinda
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.