HSBC Group

Job Advert Details

Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

People responsibility: Y
Report to: VP, Account Services Operation
Job content: 

1. Manage the Banking Operations Business Services undertakes account opening, account servicing, and account closing activities for WPB customers.  Account opening scope includes transaction, savings/checking, Term /time deposit accounts.  Account Servicing which includes account closing, is undertaken for transaction and savings. 
2. To supervise day to day operations, with support to WPB, Contact Center and middle office and vendor, to provide an excellent service to customer by ensuring compliance with Group procedure/policy, local regulatory governance.  
3. To release/authorize process within approved credit limit, handle all customer queries, which are beyond the scope of his/her subordinates.
4. This role also includes to manage department service provides and provide necessary for local/ ASP project support.
5. The job holder is responsible for ensuring that processing is performed/in compliance with all internal and external regulation, Global Standard GSD SOP (AML & Sanctions), BICAR, BIMs and FIMs.

Qualifications

• Bachelor degree or above.
• Working experience in relevant professional field, compliance / regulatory knowledge is preferred.
• General Banking Operations & sufficient internal control & compliance procedure knowledge.
• Professional License includes Proficiency Test for Internal Control and Basic Test on Financial Market & Professional Ethics.
• MS office skill for reporting with good communication, presentation and leadership skill.
• Good command of English in reading, writing, and speaking to handle projects.
• License:(prerequisite)銀行內部控制與內部稽核測驗, 金融市場常識與職業道德