HSBC Group

Role purpose 

As a Business Delivery Manager and as part of the International Wealth and Private Banking Transformation team we work closely with key stakeholders of Value Streams, Products and Propositions; Technology; Risk; Operations and other enabling teams to successfully deliver solutions for our customers through multifaceted and innovative initiatives and programs to realize the expected business outcomes.

Leading the planning, coordination, and ensuring delivery across all aspects of change across subset of Agile Teams and in support of the Transformation Value Stream Lead. Actively driving business delivery across all aspects of change. Accountable for initiative/program onboarding and administrative duties and deliverables such as the lean business case, working groups, financial and risk management, governance, executive reporting, non-financial risk assessment, approval recording, and documentation. 

Support Business in breaking down product vision and roadmap into a backlog of actionable and appropriately sized work items that clarify what needs to be done, in what order and how to know it is done correctly (e.g. Definition of Done).

Principal Accountabilities and Responsibilities 

• Responsible for delivery of defined backlog (usually across a number of Agile Teams) or Business Value Streams, develops the plan, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
• Plans effectively around delivery constraints and optimizes the plan to maximize benefits and identifies, manages to mitigate, or minimize risks, issues, assumptions, and dependencies. 
• Ensures the baselined scope, requirements, benefits, schedule, and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is deviation and variance from plan.
• Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to appropriate Senior Stakeholders.   
• Responsible for coordinating Change & Implementation activities, engaging with Market Activation for digital channel changes, to ensure completion of impact assessments (customers, colleagues, back end, operations); Go to Market planning, internal & external comms, training, operational readiness, management of pilot, migration and customer launch, go no/no go governance, hypercare support, and handover to ensure the change lands well, there is adoption, contributing to benefits realization.
• Manages project closure and handover to the business.

Functional Knowledge

• Planning and Plan Management.
• Risk and Issues Management.
• Global Mindset.
• Decision Making.
• Lead Self and Others.
• Business Case and Benefits Realization.
• Change Adoption.
• Financial and Budget Management.
• Tracking, Reporting and Governance.
• Stakeholder Management.
• Resource and Team Management.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.