Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Manager - INS NFR COE.

Principal responsibilities

Impact on the Business/Function:

  • Assist with the execution of business initiatives and activities in support of Global Insurance business priorities.
  • Assist in the definition of the product strategy & roadmap. Define the detailed product (features), prioritize backlog, lead sprint planning, align with other teams & stakeholders.
  • Participate in business case preparation & supporting commercial/financial activities for Global Insurance.
  • Support in forums and committees to represent view of the Global Insurance business as a business subject matter expert (SME).
  • Analysing data to identify opportunities for improvement in existing processes.
  • Support for business approvals, marketing & training collateral for new products & features.


Customers / Stakeholders:

  • Assist in the design of customer focused solutions that factor all customer needs and customer journeys.
  • Bring the perspective of staff/colleagues in the design of relevant services & product features.
  • Proactively manage and communicate to key stakeholders including Global Insurance, Technology and WPB.


Observation of Internal Controls (Compliance Policy / FIM requirements):

  • Adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
  • Implement measures to contain compliance risk across Global Insurance. This will be achieved by liaising with compliance department about business initiatives at the earliest opportunity. Also, and when applicable, by fostering a compliance culture and optimizing relations with regulators.


Leadership & Teamwork:

  • Be an ambassador for the CoE team internally, develop networks and find ways to make the CoE increasingly effective, professional and high impact.
  • Make decisions that protect and enhance HSBC values, reputation and business.
  • Graduate / post-graduate degree.
  • Sound skills in analysis, design (UI/CX). Experience in defining detailed features & requirements.
  • Strong understanding of Agile with experience in supporting/leading sprint planning & backlog management. Experience of using Confluence/Jira.
  • Good commercial mindset. Experience in business case preparation is a plus.
  • Strong analytical, problem-solving, communications and interpersonal skills.
  • Data driven and result oriented with high level of attention to detail.
  • Ability to manage senior stakeholders across multiple geographies & various Global Insurance & WPB teams.
  • Strong experience in financial services industry. Knowledge in Insurance domain is a plus.
  • Good understanding of the internal change framework, non-financial risk and the value stream operating model.
  • Ability to work proactively in a dynamic and changing environment, where competing priorities are expected as new opportunities arise.


Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.