HSBC Group

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HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enahce their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, Securities this team a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Client Change Manager.

Principal Responsibilities

Role Purpose

The Client Change Manager will be accountable for the management and delivery of ‘change requests’ for his/her assigned Securities Services clients that sit within the Client Change Management team. They will be accountable for the change requests for the strategic clients being assigned to this role.

In this role you will

• Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring
• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly communicated to the client
• Plan and control the change request delivery process across internal Securities Services (SSv) teams. Manage and ensure consistent approach for the change request process across platforms
• Produce and track key Change MI and KPIs across all within the Client Change Management (CCM) team, reporting regularly and accurately, both to clients and for internal status updates / risk management purposes
• Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle
• Build key relationships with internal SSv stakeholders, ensuring that CCM team are aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project. Also, that these are shared and discussed with clients though change forums, to form part of strategic discussions and support their change agenda
• Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost-effective manner. Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes
• Ensure compliance with all relevant internal instructions, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour. Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors. Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services

To be successful you will need

• Experience in Client Change/ Project management in Securities Services
• Financial Services experience, ideally in a Fund Administration, Transfer Agency or Middle Office, with a proven experience and understanding of a complex Operations environment including current mandatory regulations
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, and scenario planning
• Experience in managing relationships with senior stakeholders including Client or other external parties
• Experience in project management approaches, tools and phases of the project lifecycle
• Proven ability to prioritise competing demands
• Strong analytic and decision-making abilities
• Must be a team player and able to work with and through others

Opening up a world of opportunity
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